Business Analyst (Remote)

UST is looking for a Business Analyst. The successful candidate will be instrumental in managing platform maintenance tasks, assisting with system enhancements, and contributing to the intake process for business-generated notifications. Attention to detail and superior communication abilities are pivotal as this role requires the translation of complex information into accessible insights for diverse teams and user groups.

The opportunity:

· Work across various source systems and data layers to understand business processes and data logic in order to help with process adoption and continued sustainment.

· Analyze and resolve disputes, respond to ServiceDesk tickets, address user inquiries, and compile user feedback to improve services.

· Assist with coordination and streamlining of reporting systems.

· Implement logic updates for existing and new notifications within the platform to enhance operations.

· Catalog incoming requests, issues, and identify potential enhancements to improve system performance.

· Work closely with the Outsystems development team by writing clear requirements, overseeing development, and ensuring the functionality delivered is in line with expectations and user needs.

What you need:

· Excellent communication skills and level of English.

· Intermediate proficiency in SQL, with an ability to utilize database knowledge in tasks such as query troubleshooting and writing.

· Demonstrated excellence in customer service and a talent for effective communication, capable of translating complex issues into user-friendly language.

· Experience collaborating with various teams to identify problems and develop strategies to resolve complex issues.

· Experience in either front end UI development /design or worked as Tech BA in front end UI experience.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.