Business Analyst Salesforce Consultant (Remote)

J4RVIS is an industry leading, system integrator specialising in Salesforce & MuleSoft solutions. We empower people from ambitious organisations to drive greater business value with scalable technology.

We’re widely recognised as one of the most promising Salesforce partners, after achieving the “Summit” partnerships status (previously Platinum) within the first 18 months. To put that in context, that means that we had to close $1 million in ACV and achieved more than 100 certifications.

Our mission is to create a better tomorrow for 1 billion people and unlock our team’s true potential through a progressive workplace.

Interested? We are just getting started!

• J4RVIS is the winner of “Rising Star” category at #Deloittefast50
• Recognised by Salesforce as the APAC Partner of the Year in the “Connected Ecosystem” category
• Placed 3rd in CRN Fast 50 Awards
• Certified Great Place to Work in both Australia and Philippines

About The Role

We are seeking a dynamic and client-focused Consultant to join our Managed Services Team. In this role, you will collaborate closely with a select group of key managed services customers, acting as their trusted advisor and fostering long-term, strategic relationships. Leveraging your strong Salesforce consulting experience and exceptional business analysis skills, you will design and deliver innovative solutions that drive measurable value for our clients.

Client Engagement

What you’ll be doing:

• Build and nurture trusted, long-term relationships with key managed services customers, understanding their business needs and challenges.
• Act as the primary point of contact, providing strategic guidance and regular updates to stakeholders.
• Identify opportunities for innovation and growth within customer organisations.

Solution Design & Delivery

• Lead discovery sessions to gather, analyse, and document customer requirements, translating business needs into Salesforce solutions.
• Design scalable, efficient, and high-impact Salesforce solutions tailored to customer objectives.
• Collaborate with technical teams to ensure the successful implementation of solutions.

Managed Services Excellence

• Monitor and manage customer accounts, ensuring consistent delivery of services that meet or exceed SLAs.
• Proactively identify and address potential issues or risks, escalating when necessary to ensure resolution.
• Conduct regular service reviews with customers, presenting insights, performance metrics, and recommendations.

Collaboration & Coordination

• Work closely with cross-functional teams, including technical consultants, project managers, and service delivery leads, to ensure seamless service delivery.
• Share knowledge and best practices with internal teams to enhance overall service quality and team performance.

Process Improvement

• Continuously assess customer processes and workflows, recommending optimisations to enhance productivity and outcomes.
• Provide feedback to improve internal managed services processes, tools, and methodologies.

Thought Leadership

• Stay up-to-date with Salesforce platform developments, trends, and best practices, sharing insights with customers and internal teams.
• Facilitate workshops, training sessions, or webinars to educate customers on Salesforce features and capabilities.

We’d Love You To Have

• Proven experience consulting within a technology focused environment, with a strong track record of delivering successful implementations or managed services engagements.
• Exceptional business analysis skills, with the ability to translate complex requirements into practical solutions.
• Strong interpersonal and communication skills, with the ability to influence and inspire stakeholders at all levels.
• A proactive, problem-solving mindset and the ability to thrive in a dynamic, fast-paced environment.
• Salesforce experience is a plus.
• Experience with integration platforms (e.g., MuleSoft) is highly desirable.
• Familiarity with ITIL processes and managed services delivery is an advantage.

At J4RVIS, everyone has a purpose and everyone has a role no matter how big or small the role is. It”s part of our DNA and part of our values.

Additional Information

WHY YOU SHOULD JOIN J4RVIS:

Become better at what you do. You will be challenged to learn every day, work on exciting projects and be provided with unique learning and mentoring opportunities from our CTA.

Be yourself. Everyone has a role, everyone has a purpose. Be the leader you wish you had and bring your authentic self to work. We celebrate each other’s uniqueness.

Succeed from anywhere. No matter if working from the office, from home, we empower you to unlock your true potential through a progressive workplace and provide you with the tools to do so.

Have fun along the way. We place immense emphasis on our culture and our team genuinely enjoys working with each other and spending time together both in and outside of work – never a dull day at J4RVIS!

SOME OF OUR PERKS

• Salesforce/Mulesoft/Project Management certifications paid for by J4RVIS
• Work From Anywhere for up to 4 weeks a year
• Flexible working arrangements
• 3 months paid parental leave for primary carers
• 2 days of study leave per quarter
• Wellness allowance to look after your health
• Home office expense allowance

Are you ready to create a better tomorrow?

When you join J4RVIS, you become part of a collaborative culture. We are a politics free workplace where everyone has a voice. Everyone is a leader, valued equally for their authenticity, background & skill.

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