Cognition Learning Group
Business Development Account Manager (Remote)
Business Development Account Manager | Cognition Learning Group| Australia
Business Development/Account Manager
Location: Sydney/Melbourne/Brisbane
Salary:$100,000
Our Story
Wavelength, part of Cognition LearningGroup is one of New Zealand and Australia’s leading learning designagencies, working across both the education sector and workplace learning...
Business Development Account Manager | Cognition Learning Group | Australia
Business Development/Account Manager
Location: Sydney/Melbourne/Brisbane
Salary: $100,000
Our Story
Wavelength, part of Cognition Learning Group is one of New Zealand and Australia’s leading learning design agencies, working across both the education sector and workplace learning and development. We’re in an exciting period of growth, and we’re looking for the right person to join our Wavelength team.
Position Objective:
The Business Development/Account Manager will be responsible for an exciting mix of new business acquisitions that turn into client revenue growth and client satisfaction. The Business Development/Account Manager will assist clients, resolve issues and implement changes that can strengthen the company’s relationship with its clients.
Responsibilities:
- Winning new business clients and developing value based, and trusted relationships.
- Works proactively to expand our services with existing clients
- Manages client accounts, including work in progress reports, meetings, turning opportunities into sales and building a strong relationship with the client
- Reporting on client sales, growth, and customer satisfaction
- Leverage the global success of Wavelength to increase penetration into new verticals and re-energise previous conversations
- Working with our sales and marketing team to maintain regular communications with existing and new clients
- Keeping documentation and records of client interactions in ZOHO CRM.
- Conducting customer service presentations, sales presentations and hosting client events and workshops
- Developing surveys and obtaining client information, satisfaction, and feedback
- Dealing with client requests and trouble-shooting issues
- WFH mainly with occasional office days but will be meeting top tier clients F2F
About you
- Client services management experience in the learning and/or technology sectors
- Ability to manage client accounts, including work in progress reports, meetings, turning opportunities into sales, and building a strong relationship with the client
- Ability to lead and manage own workflow, resource planning, and sales forecasting
- Proactively identifies what work is required and carries through on tasks
- Rises to challenges with a can-do attitude
- Ability to proactively seek new business opportunities from existing clients
- Outstanding communication skills
- Highly developed analytical and problem-solving skills.
- Ability to engage and collaborate successfully with key stakeholders.
- Relevant post-graduate or specialist qualifications
Sound like you?
We’ll provide you with variety, challenge, the chance to learn new skills, the tools you need, and a great team dynamic. So, if you fit the bill and want to help us reinvent workplace learning, we’d love to hear from you.
For further information, please contact Kenny at koduola@cognitionlearninggroup.com.
Please note: Vacancies may close earlier than the stated deadline, depending on the volume of applications received.
