Business Operations Specialist Sr Executive Assistant (Remote)

Our four-person Software as a Service (SaaS) company seeks a proactive Business Operations Specialist / Sr. Executive Assistant to join our fully remote team from Argentina.

As the first person in this newly created role, you’ll be crucial in ensuring smooth operations, providing stellar customer experience, and helping our team stay organized and efficient. This position offers a unique opportunity to support a partner directly with a hands-on CEO while greatly impacting a technology business and building cutting-edge software development tools.

You’ll work closely with our close-knit team, ensuring that all important details are covered while helping the CEO focus on the bigger picture and core business priorities. This role is ideal for someone with an entrepreneurial spirit who thrives in a fast-paced environment and is looking to accelerate their career by having a major impact on a technology business.

Note: This role is remote with some travel, fully English-based, and aligned with the USA Eastern Time zone.

Examples of problems you’ll be solving…

• Taking the lead responsibility for our business operations and administrative functions
• Crafting, documenting, and iterating standard operating procedures for everything we do
• Planning and coordinating team offsite events, including researching and booking venues, arranging travel and accommodations
• Acting as the front line for inbound customer inquiries and support tickets, ensuring prompt and professional responses
• Assisting the CEO both proactively and reactively, including coordinating appointments, meetings, and travel across multiple time zones
• Identifying ways to improve the CEO’s and team’s efficiency
• Triaging an active inbox, including drafting communications and prioritizing tasks
• Handling confidential information with the utmost discretion

You’re awesome because…

• You care deeply about your work and have a strong sense of urgency
• You’re energetic, enthusiastic, and get along with everyone
• You enjoy working independently and figuring things out, even if you’ve never done them before
• You can handle complex projects from start to finish
• You’re a proactive problem solver and resourceful thinker
• You have a natural affinity for details and triple-check everything
• You’re dedicated to planning ahead but nimble when faced with unexpected changes
• You’re a self-starter and not afraid to roll up your sleeves
• You’re tech-savvy and enthusiastic about the tech startup landscape
• You have strong organizational skills and can juggle logistics, customer support, and administrative tasks
• You’re an excellent communicator who loves solving problems and helping customers succeed

Desired Experience

• At least 5 years of relevant prior experience in roles such as Operations Manager, Chief of Staff, Executive Assistant, Personal Assistant, Administrative Assistant, Office Manager, Project Manager, Customer Support, Customer Service, Event Planner, Community Manager, or Event Coordinator is preferred
• At least 1-2 years of work experience in a remote, professional role in a technology-forward environment
• Strong proficiency with Google Workspace and ChatGPT
• Ability to travel internationally up to once per quarter, as needed
• Operational but desired: Basic familiarity with common software engineering tooling like Markdown, GitHub, basic JavaScript, HTML, and CSS

About this company

• Focused on software engineering, developer tools, and artificial intelligence
• Fast-paced, high-impact startup full of talented and mission-driven individuals who love what they do
• Remote-centric team that gets together once or twice each year
• All full-time team members are eligible for profit sharing and equity ownership after two years
• Continuous learning and new skill development are our non-negotiable values

This role is with an equal-opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture, which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.