Business Process Consultant (Remote)

This role performs customer introduction scheduling, monthly sustainment e-mails and calls, monthly customer updates, and implements Lead Project Manager’s vision and or pricing strategy for our contracted CDK Service Pricing Customers

Position Responsibilities & Essential Functions

• Leverage existing Fixed Operations, Service Pricing, and CDK Service expertise and exercise discretion to ensure that the CDK configurations align with client business requirements and best practices.
• Become an expert on CDK Retail software and retail applications, specifically Service Pricing, CDK Service and Parts applications as they apply to Service Pricing.
• Become an expert user within Data Warehouse, RMS application, and Salesforce to determine project implementation timing.
• Make best practice recommendations for CDK configurations and/or client business processes to maximize client utilization and business results.
• Complete Service Pricing customizations provided by the client.
• Work with peers and other project colleagues to achieve project results.
• Schedule project calls with the client utilizing Outlook Calendar, Microsoft Teams, and Salesforce.
• Create, monitor, and close all tasks assigned within a timely manner within Salesforce and as assigned.
• Preform 30-Day Client Sustainment (Review) Calls to ensure client system utilization and accuracy of Service Pricing system.
• Review specific Performance reporting, comparing to benchmarks/goals for process and business improvement opportunities.
• Maintain a high level of awareness of current automotive business trends and best practices.
• Assist team with Service Pricing customizations as needed.
• Ability to consult with client’s staff at all levels.
• Work individually or partner with colleagues to identify process workflow gaps and create solutions within the Service Pricing and CDK Service environments.
• Advise on best practices that drive dealership efficiency, system utilization, margins, sales, productivity, and revenue within Service Pricing and CDK Service environments.
• Support strategic and operational improvements with CDK team.
• Support team members with achieving team goals while achieving personal performance goals.
• This is a full time, remote position requiring a quiet and professional dedicated workspace.

Job Requirements

• At least 5 years of experience with demonstrated success in automotive industry.
• At least 2 years of experience with demonstrated success in retail automotive management.
• At least 2 years of experience within CDK Service and Service Pricing applications.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Proficiency with MS Office products.
• Ability to work independently in a fast-paced environment.
• Expert level knowledge of all CDK applications listed above.
• Exceptional time management skills.
• Familiarity with Teams application.
• Strong project management skills and the ability to follow up and maintain client interactions on a scheduled, consistent basis.

Salary Range: $74,000 to $79,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.