Business Product Manager | The Go Daddy Group Inc. | United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team

GoDaddy empowers everyday entrepreneurs worldwide by providing all the help and tools to succeed online. We’re looking for a Product Manager with an analyst mindset, who specializes in operational improvements on payment platforms. Our goal is to solve customer issues faster, by finding ways to automate our steps and processes. By doing so, we will be able to scale and grow the GoDaddy Payments business.

What you’ll get to do…

* Manage relationships with our payment partners, supporting the GoDaddy Payments Payfac business, who help enable multiple payment methods for our customers.

* Support our core payment platform, which enables the GoDaddy Payments team and the banking partners to work closely with product management, software development, and technical operations.

* Work closely with internal clients, such as Customer Service, Finance, Accounting, and Fraud, as well as third-party partners and banks, to process payments for our Payfac.

* Help facilitate our operational relationship with third-party payment partners, advocating for customer experience and applying operational improvements.

* Support operational efficiencies and reduce the amount of critical issues.

* Drive operational excellence within payments, with a focus on building initiatives for automation, for scaling our operations volume.

* Work in tandem with our analysts, who investigate customer issues, collect data and help with projects to improve the operational quality for managing our payments platform for forecasted growth.

* Work alongside other Product managers to identify operational gaps in existing product capabilities.

Your experience should include…

* 2+ years of experience in Product Management, or equivalent capability for any payment product.

* 3+ years of Payment Operations experience, Chargeback, and/or Fraud Detection related experience.

* Knowledge of the payment processing industry (both cards & alternative payment methods) with experience as a successful people and project manager.

* Analytical and problem-solving skills with the ability to effectively multi-task, identify improvement opportunities and create clear, compelling, and actionable proposals.

* Proficient with Microsoft Excel, Access, Word, PowerPoint, and SQL.

* Hands-on experience with APIs, SQL, and payments security standards, along with familiarity with DevOps principles and issue-triaging processes.

You might also have…

* Bachelor’s degree in Computer Science/other STEM field or equivalent applicable experience

* 2+ years of experience as Project Manager.

* Experience with Tableau and Hadoop is preferred

We’ve got your back…

We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us… GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products-period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day-focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

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