Call Center Communication Specialist Ny Resident Only | CoveCare Center | United States

If you are looking for an amazing Remote opportunity, please come and join our CoveCare Center family.

CoveCare Center has a FT Remote Call Center Communication Specialist,This position involves a variety of tasks required for the smooth operation of the agency functions, including call center, answering telephones, assists clients with their questions and addresses issues regarding services, and duties related to client appointments and visits.

Responsibilities:

• Operate telephone call center to answer, screen, or forward calls, providing information, taking messages, scheduling appointments, and notifying prescribers of medication requests.
• Notifies prescribers and clinicians when clients have arrived for their virtual appointments, managing telehealth waiting areas.
• Receive payments and records receipts for services.
• Schedules appointments and request forms, subsequent appointment scheduling.
• Responsible for providing support to resolve client inquiries or concerns.
• Adhering to HIPAA Guidelines
• Undertakes related duties as assigned by Office Manager

Qualifications:

High School Diploma and at least one year call center representative experience. Excellent communication skills, customer service, client focus, phone skills, listening, verbal communication, data entry skills, objectivity, dependability, and multi-tasking. Working knowledge of Microsoft office and excel spreadsheets. Preference given to candidates who are bilingual Spanish.

CoveCare Center (Formerly known as Putnam Family & Community Services, Inc.,) a private non-profit agency providing substance use treatment services in Putnam County, NY.

CoveCare Center is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, Veteran status or other classes protected by applicable federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We offer you more than just a “job”. We focus on the professional development of our staff to advance the capabilities of our people. We offer a wide variety of experience to support our employees’ professional growth and continuous learning. We offer an inclusive, welcoming diverse environment and mutual respect. We offer flexible schedules and focus on a work life balance for the well being of all our staff members.

CoveCare Center takes an innovative and compassionate approach to counseling and wellness management. What sets us apart is our focus on the whole person and our individualized approach to healing and recovery. At CoveCare we empower clients to manage their symptoms and make the changes necessary to live healthy lives. We do this in an environment that is safe and affordable. Our Mission is to partner with individuals, families, and the community to foster hope, wellness, and recovery, and to restore quality of life by addressing mental health needs, substance use and social and emotional issues.

Job Type: Full-time

Pay: $18.00 – $19.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• EHR systems: 1 year (Required)
• Call center: 1 year (Required)
• Medical Office: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home