Call Center Project Manager (Remote)

We are looking for a seasoned Project Manager – Call Center to spearhead a dedicated and innovative team that supports a global federal telehealth program. This position is an excellent opportunity for a proactive leader to make a substantial impact by steering pivotal initiatives in an expanding telehealth landscape.

Key Responsibilities

• Collaborate with cross-functional teams and stakeholders to craft and implement effective service solutions and develop robust business cases.
• Translate overarching business strategies into actionable work programs and efficient workflows.
• Contribute to high-level project planning and management methodologies.
• Design and deliver technology solutions that align with specific business needs and goals.
• Oversee the seamless execution of programs, projects, and critical processes.
• Prepare and deliver comprehensive monthly Program Management Reviews to keep vital stakeholders informed.
• Ensure business functions are well-defined and aligned with client objectives, consistently meeting established performance targets.
• Lead reporting efforts and maintain clear communication channels with clients.
• Develop thorough status reports, manage project scope and budgets, and proactively address risks, issues, and conflicts.
• Serve as the primary contact and escalation point between technical teams and stakeholders.
• Promote a positive work environment by monitoring team workloads and fostering collaboration while consistently meeting client expectations.
• Build strong senior-level client relationships to drive client satisfaction.
• Engage in various roles, including proposal management, writing, editing, and pricing, to contribute to organizational growth.

Required Skills

• Proven ability to manage multiple call centers effectively, demonstrating successful project delivery.
• In-depth knowledge of URAC Health Call Center Standards, along with expertise in customer service, performance evaluation, and process optimization.
• Exceptional interpersonal and communication skills, with a proven ability to lead and motivate large teams.
• Demonstrated experience in training and coaching staff, particularly in high-volume environments.

Qualifications

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).
• A minimum of 5 years’ experience in managing multiple call centers with a track record of successful project delivery.

Career Growth Opportunities

This position offers significant potential for professional development, including opportunities for staff training and coaching, as well as involvement in proposal management and pricing to support the growth of the organization.

Company Culture And Values

Our company is committed to fostering a collaborative and innovative work environment, emphasizing teamwork and open communication. We value the contributions of all team members and promote a culture of continuous learning and professional development.

Employment Type: Other