Call Center Representative (Remote)

Call Center Representative | TEKsystems | United States

Our client, a leader in traffic monitoring technologies, is looking to add a Call Center Representative to their Lombard, IL team.

***THIS POSITION IS ELIGIBLE FOR 100% REMOTE WORK AFTER SEVERAL WEEKS OF ON-SITE TRAINING*****

Description:

Job Duties:

• The call center representative answers 70-100 incoming calls in a timely and professional manner using a polite tone and good grammar and diction.

•Researches and troubleshoots customer inquiries related to the photo enforcement programs within the communities.

•Notates RedCheck system daily with accurate detailed call comments.

•Notifies Team Lead of escalated issues on a timely manner.

•Provides customer support in completing credit card transactions for violation payments.

•Checks work e-mail and other company communication channels daily.

•Performs other duties as assigned.

Skills:

Customer Service, Microsoft Office, Inbound calls, call center environment, Bilingual skills are a plus

Additional Skills & Qualifications:

Soft Skills:

-Friendly

-Team player

-Critical thinker

-Ability to deal with irate or difficult customers

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

 Medical, dental & vision 

 Critical Illness, Accident, and Hospital 

 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

 Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

 Short and long-term disability 

 Health Spending Account (HSA) 

 Transportation benefits 

 Employee Assistance Program 

 Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home