Call Center Supervisor (Remote)

Call Center Supervisor | CapTel Service Specialists, LLC |United States

Call Center Supervisor | CapTel Service Specialists, LLC | United States

Exciting Opportunity to Change Lives: Join us at CapTel Service Specialists, LLC. (CSS), where every day brings the chance to be a catalyst for positive change. As a Call Center Supervisor, you’ll play a vital role in providing essential communication support to individuals with hearing loss. You’ll manage and lead a dynamic team of Captioning Assistants, ensuring our clients are receiving the highest quality captions and best customer service the industry has to offer. This is a perfect opportunity for anyone who has coaching, supervisory, management or leadership experience in the retail, customer service, sales, call center, healthcare, and restaurant industries. Those experiences are highly transferrable for this position.

Wage and Schedule Info:

Remote schedule.
First and second shift schedules available, one weekend shift required.
$18/hr. to start, premiums include – $0.75/hr. weekends; $0.50/hr. evenings
Monthly attendance bonus opportunities and scheduled reviews/opportunities for wage increase every six months.

Job Description: Captioning Assistant (CA) Supervisors guide and lead a team of Captioning Assistants. They drive quality, attendance, policy adherence, and time management. This role requires a remote schedule with residency in-state required.

Essential Functions:

Supervise, manage, evaluate, and offer feedback on CAs’ performance metrics.
Foster a positive work environment through daily support and assistance.
Provide back-up CA support during peak times or shortages.
Assist in the training and development of new CAs.
Address technical and procedural changes through ongoing training.
Act as the main point of contact for the Captioning facility.

Requirements:

1-2 years of supervisory or leadership experience preferred.
Strong judgment, communication, and organizational skills.
Comfortable with technology and proficient in computer usage.
Excellent internal and external customer service skills.
Demonstrated ability to work effectively within a team.

Grow with Us: At CSS, we’re invested in your growth. With mentoring and on-the-job training, you’ll have the chance to develop your skills and take your career to the next level. Opportunities for advancement include positions in Human Resources, Scheduling, Training, Management, and IT departments. As a supervisor, you’ll not only manage a team but also lead by example, inspiring others to reach their full potential.

Impact on the Deaf and Hard-of-Hearing Community: Your role directly impacts the lives of individuals in the deaf and hard of hearing community. By ensuring our services are delivered with accuracy, empathy, and professionalism, you’re enabling meaningful connections that bridge communication gaps. This isn’t just a job – it’s an opportunity to be a part of something bigger, empowering and connecting thousands of people nationwide.

All qualified applicants will receive considerations for employment without regard to sex, race, color, national origin or ancestry, age, disability, marital/veteran/student status, physical appearance, sexual orientation, political beliefs, religion, genetic information, gender identity, a less than honorable discharge from the military, etc. and any other status protected by federal, state, or local law and regulations.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits: