Call Or Contact Centre Operator (Remote)

Call Or Contact Centre Operator | Indigeco Pty Ltd | Australia

Indigeco is supporting a major NSW Department in sourcing for Contact Centre Operators. This is an excellent opportunity for someone with customer service experience to join a dedicated and collaborative team to support the people of NSW. You will be working in a branch that is committed to supporting victims of violent crime. They provide access to essential services such as counselling, financial assistance, and support programs for individuals impacted by crime. 

Contract Details below:

• Job Opportunity: Call Centre Operator
• Start Date: 09 /12/2024
• End Date: 30/03/2025
• Hours/week: Monday – Friday, 9am – 5pm 
• Pay rate: $34.50 per hour + super
• Location: Paramatta with WFH Options

Key Responsibilities:

• Respond to inbound calls and provide a high level of customer service, offering advice, support, and appropriate referrals to victims of crime.
• Deliver first contact resolution through phone and written communication, ensuring a positive client experience.
• Ensure compliance with all administrative requirements while managing competing priorities and demands.
• Collaborate with internal teams to identify and recommend improvements to policies and procedures.
• Provide trauma-informed support and services to victims, adhering to the Victims’ Rights and Support Act 2013 and other relevant guidelines.
• Achieve key performance indicators (KPIs) and maintain performance targets in a fast-paced environment.

Key Requirements:

• Proven experience in customer service, ideally in a call centre or high-volume environment.
• Strong communication skills, both verbal and written, with the ability to provide empathetic support to victims of crime.
• Highly organised with the ability to manage multiple tasks and priorities.
• Ability to work within a trauma-informed framework, ensuring respectful and sensitive service delivery.
• A proactive attitude, attention to detail, and a strong work ethic.
• Fully vaccinated against COVID-19 (proof required prior to commencing employment).

If you are passionate about making a difference and have the necessary skills and experience, we would love to hear from you!
  
**Aboriginal and Torres Strait Islander candidates strongly encouraged to apply.
  
Only shortlisted candidates will be contacted.

Applications received after the due date may be considered for similar roles.

 “Indigeco Acknowledges the Traditional Custodians of country throughout Australia and Recognise our Brothers & Sisters Connection to Land, Waters and Community. We pay our Respects to our Brothers & Sisters our Culture & to our Elders past, present & future”.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home