Care Coordinator (Remote)

Care Coordinator | Snoots Vet | South Africa

Location: Remote (South Africa)

Do you brighten people’s days with your bubbly personality? Are you the go-to person your friends rely on to share their fur baby stories or get advice on pet care? Do you excel at keeping things organised while delivering thoughtful, compassionate customer service? If so, we have the purrfect opportunity for you! Snoots is seeking an experienced veterinary receptionist to join our trailblazing team as a Care Coordinator.

About Us

Snoots is a top-rated veterinary clinic located in London, committed to providing the highest quality care for our furry friends. We believe the future of veterinary medicine should meet pets and their parents wherever they are—which is why we are building an online care team to support our clinic services.

As our Care Coordinator, you will be the friendly, helpful voice pet parents hear when they call or chat with us. You’ll play a key role in delivering outstanding customer service while assisting with appointment scheduling, billing, and case triaging. Whether booking appointments, following up on a recent visit, or guiding pet parents to the next step in their pet’s care, your expertise and care will leave a lasting impression.

About the Role

Your responsibilities will include:

• Customer Service: Serve as the first point of contact for pet parents through phone, email, and chat, ensuring they feel heard, supported, and valued.
• Appointment Scheduling: Coordinate and manage appointments for in-clinic and online consultations, working seamlessly across multiple scheduling systems.
• Patient Triage: Listen attentively to pet parent concerns and, using your judgment and training, identify whether cases require immediate attention, a veterinary consultation, or can be resolved with advice.
• Billing Assistance: Help pet parents understand billing details and process payments accurately.
• Case Documentation: Accurately record and update patient information and case details in our system.
• Inbound & Outbound Communication: Follow up on recent visits, share test results or updates, and ensure pet parents are informed and supported throughout their journey with us.
• Collaboration: Work closely with our veterinary team to ensure smooth communication and continuity of care.

Schedule & Flexibility

This is a four-day-a-week role, with shifts of 12 hours per day. To keep things pawsitively convenient for pet parents, at least one of your four days will need to be a weekend day. Whether it’s Saturday or Sunday, we’ll work with you to make the schedule fit your life while ensuring our furry clients and their humans always get the care they need.

About You

We’re looking for someone who genuinely cares about pets and their owners to take on this customer-service-focused role. Our ideal candidate has:

Required:

• Several years of experience as a receptionist in a veterinary clinic.
• Excellent customer service skills with a compassionate, friendly, and professional phone and chat manner.
• Strong organisational skills and attention to detail to ensure accurate scheduling and documentation.
• Comfort with technology and the ability to quickly learn new systems.
• Fluency in English and familiarity with veterinary terminology.
• Passion for helping pets and educating pet parents.

Desirable:

• Experience in triaging pet health concerns.
• Familiarity with telehealth/telemedicine workflows.
• Post-secondary education in a related field.

Why Join Us?

• Shape the Future of Pet Care: Join a trailblazing team redefining how pet care is delivered. You’ll have the chance to contribute to innovative veterinary practices and help build a world-class remote service team.
• Generous Salary & Annual Leave: We recognise the value of your skills and invest accordingly with competitive salaries and ample vacation time.
• Professional Growth Opportunities: We’re committed to supporting your learning goals with ongoing education, training, and career development.
• Friendly & Supportive Team Culture: Snoots is built on passion, ethics, transparency, and humour. We encourage camaraderie and collaboration within our mission-driven team.
• Be Part of the Pet Lover Community: Join a team of animal enthusiasts, advocates, and experts who share your love for furry, feathery, and scaly friends.

If you’re ready to make a difference in the lives of pets and their parents while working with a team that’s passionate about innovation in veterinary care, we’d love to hear from you! Please submit your resume and a cover letter telling us why you’re the purrfect fit for this role.

Job Type: Full-time

Pay: R180 000,00 – R300 000,00 per year

Application Question(s):

• Do you have prior experience working as a veterinary receptionist?
• Why do you want to work for Snoots?
• When is the earliest you’d be able to start this role?

Expected Start Date: 2025/01/01

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home