Casino Manager (Remote)

👫Department: RevOps

📍Location: UK or Europe, Remote

About Block Labs

Block Labs is a leading force in the Web3 space, incubating, investing in, and accelerating top-tier fintech, crypto and iGaming projects. With a mission to shape the future of decentralized technology, we partner with visionary startups to raise funding, refine product-market fit, and grow their audiences. Our diverse team drives innovation, using deep industry expertise and an extensive network to empower the next wave of blockchain-driven companies. At Block Labs, we’re passionate about turning bold ideas into breakthrough success.

We’re looking for a Casino Manager to join our growing team!

About The Role

We are seeking an experienced and dynamic Casino Manager to join our growing team. The ideal candidate will have a strong background in managing casino operations and can manage daily requests, enhance customer experience, and integrate innovative crypto solutions into our gaming environment.

Key Responsibilities

Casino Operations Management:

• Oversee the day-to-day operations of the casino, with a particular focus on the casino games.
• Ensure compliance with all gaming regulations and company policies.
• Monitor and maintain casino products to ensure high efficiency.

Customer Experience

• Ensure a superior gaming experience for all customers.
• Address customer complaints and issues promptly and effectively.
• Implement customer feedback mechanisms to continuously improve service quality.

Crypto Integration

• Explore and implement cryptocurrency solutions to enhance the gaming experience.
• Stay updated with the latest trends and regulations in the crypto space.
• Educate and train staff and customers on the use of cryptocurrencies within the casino.
• Develop and manage partnerships with crypto platforms and service providers.

Marketing And Promotions

• Work with the marketing team to develop and execute promotional strategies.
• Analyse the effectiveness of marketing campaigns and adjust strategies as needed.
• Leverage social media and digital platforms to increase the casino’s visibility and player engagement.

About You

• Proven experience in casino management or casino operations
• Excellent communication and interpersonal skills
• Ability to analyse data and make informed decisions
• Knowledge of gaming regulations and compliance requirements
• Tech-savvy with the ability to integrate modern solutions into traditional operations
• Certification in gaming management or related fields
• Previous experience in a crypto-friendly casino would be preferred