Chatbot Specialist (Remote)

Kinguin, founded in 2013, has quickly grown to become a major player in the digital entertainment marketplace with over 17 million customers worldwide. 🌍 We offer a wide range of digital products, including video games and computer software, and have been a pioneer in supporting the esports industry through sponsorships of tournaments, events, and organisations. 🎮 At Kinguin, we are committed to innovation and pushing the boundaries of what’s possible in gaming. Our team is made up of people from diverse backgrounds and skill sets, all united by their love of gaming and desire to create the best possible platform for our customers. 🚀

If you value having 🧡 Passion, Care & Impact 🧡 in your daily work, you will fit great in our team! You can read more about our values and work here.

Let’s shape the future together and make gaming accessible and inclusive for everyone! 🤜🤛

What daily challenges are waiting for you?

• Collaborate with cross-functional teams to design and refine engaging conversational flows for AI systems.
• Support the migration from our existing legacy bot platform to Google Dialogflow and AI Agent builder.
• Employ no-code/low-code techniques to rapidly build and deploy internal and external chatbots across various business functions.
• Write clear and natural dialogue scripts that guide users through various interactions.
• Conduct user research to gather insights and ensure user-centric design.
• Establish key performance indicators (KPIs) to track chatbot usage, effectiveness, and impact on business outcomes.
• Continuously evaluate and refine conversation designs based on user feedback and analytics data.
• Iterate conversation designs based on user feedback and data analysis.
• Stay updated on industry trends and best practices in conversation design and AI technologies.
• Regularly analyze chatbot data to identify areas for improvement and optimize conversation flows, knowledge base content, and overall user experience.

What you need to be successful in this role?

• Minimum 2 Years of Experience in designing the chatbots.
• Minimum 2 Years of Experience in conversation design, UX writing, or related roles.
• Very good knowledge related to prompt engineering.
• Strong analytical skills for interpreting user behavior and engagement data to inform design decisions.
• Very Good communication skills.

What we offer?

• Remote work within flexible hours.
• Flexibility in contract options.
• Monthly bonus opportunities tied to marketplace results.
• Comprehensive benefit package:

• Private Medical Healthcare (Enel-med).
• Life Insurance (PZU) – possibility to take part in a group insurance.
• Online Benefit Platform (95 points = 95 pln on MyBenefit).
• Mental Health Platform (Nilo).
• Sports Card (Multisport).
• Food ordering budget (Hungry Birds on MyBenefit).
• Two 50% discount codes for games every two months.

Seniority program (yearly discount code, up to 10 additional paid days off, bonus for 2, 5, 10, 15, and 20 years anniversary).

Recruitment process

• People interview (45-60 minutes)
• Task at home (max. 45 minutes)
• Interview with the Hiring Manager (30-60 minutes)
• Feedback + decision