Client Marketing Manager Saas (Remote)

Client Marketing Manager Saas | Millennium Systems International| United States

Client Marketing Manager Saas | Millennium Systems International | United States

Millennium System International is an exciting and dynamic software company based in Parsippany, New Jersey. The company has built a reputation for producing high-quality, award-winning applications for the Salon, Spa and Clinic Industries since 1987. Its commitment to delivering excellent customer service has contributed to its ongoing success.

We are currently searching for a Client Marketing Manager to complement our Client Success Department. The Client Marketing Manager is responsible for building a prospecting funnel to aid in driving revenue across the existing client base leveraging MSI’s suite of software and services. The Client Marketing Manager will work alongside the Client Account Executive to drive the cross-sell and upsell motion to ensure clients are getting the most utilization of the software and in turn driving revenue for the company.

Primary Objectives

MUST BE AUTORIZED TO WORK IN THE U.S. SPONSORSHIP NOT AVAILABLE. MSI IS UNABLE TO SPONSOR CANDIDATES.

Compose and send customer emails
Manage a library of up-to-date customer success stories
Manage annual/biannual/quarterly customer satisfaction surveys to drive change throughout the organization
Develop a customer lifecycle campaign program and work with Client Account Executive and Client Success Operations to implement
Create special marketing content for account management/customer success to aid in client advocacy and expansion and help eliminate at-risk customers
Target happy customers for upsell, cross-sell, and advocacy opportunities
Provide product feedback given to the Product Management team

Requirements:

BS/BA degree preferred with emphasis on communications, marketing, and business
Technical knowledge of the latest digital marketing tools and channels (i.e. Pardot, Salesforce, Hubspot), including Customer Relationship Management platforms and marketing automation platforms
Previous Customer Service, Customer Success, or Account Management experience, preferably within a SaaS organization
Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy
Ability to write effective copy is a necessity; graphic design capabilities are a plus
Familiarity with B2C marketing, lead generation, and sales processes
Knowledge of general Customer Success processes
Excellent communication and interpersonal skills
High computer literacy and ability to learn new software
Completion of basic MSI training curriculum

We Offer: