Client Operations Coordinator (Remote)

Ready to be the driving force behind exceptional client experiences?

Decker Communications is a training, coaching, and consulting firm that empowers leaders to connect, influence, and inspire. For more than 40 years, Decker has transformed the way that leaders communicate to positively impact their teams, firms, industries, and communities. The power of the programs is rooted in The Decker Method, a framework that focuses on the experience you create – both what you say and how you say it.

As our Client Operations Coordinator at Decker Communications, you’ll play a vital role in orchestrating the seamless delivery of our impactful communication programs, workshops, and trainings. Your role is to ensure every detail is perfectly in place for both our clients and our delivery team. If you thrive on clear communication, meticulous organization, and exceeding expectations, all within a supportive, flexible, and fun environment, this could be your perfect role! We offer excellent benefits and the opportunity to make a real impact at a leading communication training company.

What You’ll Be Doing

• Plan and secure all workshop logistics including venues, catering, accommodations, transportation, registration, materials preparation, technology setup, and on-site support.
• Serve as the primary point of contact for clients attending the workshop and resolve any issues or concerns in a professional, friendly manner.
• Advocate on behalf of the program delivery team to coordinate needs and materials for programs, workshops, and 1-1 coaching.
• Maintain accurate records of workshop attendance, expenses, and feedback.
• Gather and analyze post-workshop feedback to identify areas for improvement.
• Work with the operations team to add data to our customer relationship management tool(Salesforce) and Professional Service Automation tool( PSA).
• Act as point of contact for materials vendor, shipping, and tracking
• Assist in planning internal events by coordinating logistics such as venue selection, catering, and material preparation.

What You Bring

•  Minimum of 2-5 years of experience in client support, planning, project coordination, or a similar background
• Strong client and project management skills
• Excellent communication and interpersonal skills, with a client-centric approach.
• High proficiency in Google Workspace, Microsoft Office, Salesforce, Zoom, project management software, and knowledge of material shipping and tracking
• Strong problem-solving skills and ability to adapt to changing situations.
• Ability to work independently and as part of a team.
• Exceptional time management skills
• Highly organized
• Meticulously detail-oriented

What We Offer

• Annual exempt salary range of $69,000 – $81,000 based on qualifications
• Benefits package, which includes everything you’d expect: health, dental, vision, 401k, HSA, FSA, long-term disability.
• Compensation programs, including PTO, paid holidays, and wellness days along with office reimbursement, technology provisions, and more!
• Work/life benefits for all employees including remote onboarding, virtual program opportunities, flexible scheduling, and so much more!
• Community programs with semi-annual Team Meetings for ongoing professional development

Work Environment Summary

The Client Operations Coordinator will work approximately 40 hours per week, Monday through Friday. This position requires sitting in front of a computer for extensive periods of time. This position is primarily remote, but travel to our San Francisco office may be occasionally required. Local candidates may be given preference.

Interested in Working Together? Here’s how to Apply:

Please send your resume to careers@decker.com along with a brief response to the following question so we can get to know your work style: Describe a time when you had to manage multiple events, projects, or workshops simultaneously. What challenges did you face, and how did you resolve them? How did your efforts impact the overall outcome?

To be considered for this role, please submit your application as outlined above. Applications that do not adhere to the guidelines will not be reviewed.

Decker Communications, Inc. is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.