Client Services Associate Valuations (Remote)

Client Services Associate Valuations | ServiceLink | UnitedStates

Overview:

Client Services Associate Valuations | ServiceLink | United States

Overview:

Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Client Services Associate. The ideal candidate will enjoy working with clients, both internal and external; is detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

A DAY IN THE LIFE

In this role, you will…

Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance, and ensuring that key information and documentation remains current
Answer phones and respond to customer requests
Identify, research, and resolve customer issues using the computer system
Manage and maintain order pipeline
Track and place customer inquiries in the computer system
Monitor team mailboxes
Make outbound phone calls as needed to resolve client inquiries and drive pipeline performance
Provide customers with product and service information

WHO YOU ARE

You possess …

Quality customer service skills
A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.
Highly proficient written and oral communication skills
Excellent critical thinking, problem solving, and mathematical skills, along with sound judgement
Strong attention to detail and the ability to work both independently and as part of a team
Effective time management skills and the ability to meet deadlines
Flexibility and willingness to work tasks assigned by management to meet Team, Client, and Department goals

Responsibilities:

Place and answer phone calls to resolve and respond to customer inquiries
Track and place customer inquiries in computer system
Provide customers with product and service information
Identify, research, and resolve customer issues using the computer system
Follow-up on customer inquiries not immediately resolved
Follow-up on client delays for prompt resolution
Research billing issues
Recognize, document and alert the manager of trends in customer calls
Recommend process improvements
Perform all other duties as assigned

Qualifications:

High school diploma or equivalent
Quality customer service skills
Basic reading, writing, and arithmetic skills required
Computer literate with the ability to learn customer service software applications
Professional verbal and written communication skills and the ability to type 30 wpm
Ability to maintain a positive and professional business relationship with clients and internal staff
Proficient in Microsoft Suite, including Office, Teams, and Excel

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home