Client Services Consultant Ii (Remote)

Versant Vision Service Team

Role Value Proposition:

Develop strong external and internal relationships to achieve client satisfaction, revenue objectives for existing customers in an assigned segmentation and geography of Business. Manage, retain and grow assigned book of business, including regional and large high profile and complex clients, to achieve individual and corporate goals. Internal liaison to implementation and operations areas for clients. Coordinate introduction/orientation/implementation meetings with internal business partners when applicable for new/existing groups. Act as the account project lead in achieving business and client objectives.

Key Responsibilities:

• Provide strategic leadership and solution-based support to expand and maintain business relationships with existing regional, large and complex accounts.
• Demonstrate individual ownership and accountability in development of client and broker relationships.
• Communicate effectively, consistently and frequently with assigned client base. Continuously working to improve customer loyalty.
• Ongoing liaison/consultant through meetings, plan reviews, care calling, etc. in accordance with Client Service guidelines to ensure client loyalty, retention and satisfaction.
• Ability to effectively manage high profile and complex clients in a book of business encompassing $15,000,000 to $80,000,000 in revenue.
• Meet all assigned revenue, client retention and profitability goals
• Notify Manager of potential growth opportunities as well as escalated client concerns, continued negative feedback or red flags within assigned book of business.
• Develop and Present renewal strategies and recommendations and coordinate implementations for renewals, benefit changes and unit adds with Implementation and Contracting teams.
• Partner cohesively with the Sales Team to grow and expand business opportunities via in-group growth and new opportunities.
• Determine growth opportunities and benefit design, coordinate proposal and finalize sale, as well as, group communication needs (summary plan descriptions, provider lists, etc.) and benefit fair needs and expectations.
• Strong ability to influence buying decisions with C-Suite decision-makers.
• Review and assure that client receives all requested reports, satisfaction results and performance guarantees within the timeframe requested.
• Inform senior management of market trends that affect the management of assigned book of business.

Essential Business Experience and Technical Skills:

Required:

• 5+ years’ experience in account or client management
• Health plan, carrier, broker or insurance background
• Well-versed in employee benefits
• Solid understanding of underwriting principles
• Current life/health license – or must obtain within 90 days
• Polished presentation and speaking skills
• Independent worker, flexible, able to manage competing priorities effectively
• Ability to influence client buying decisions

Preferred:

• Preferred Bachelor’s degree in related field or equivalent experience
• Consulting or broker background
• Sales or AE experience
• Underwriter or enrolled actuary
• CEBS, NAHU, MAAA, CISR, or other industry-related credentials
• Strong understanding of employee benefits principles and regulations

Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!