Client Services Manager Or Director Wfh (Remote)

Overview

We are seeking a highly skilled Client Services Manager/Director to join our dynamic team. In this pivotal role, you will lead our customer success initiatives, ensuring the delivery of outstanding service and fostering an environment that encourages team development and satisfaction.

Key Responsibilities

• Oversee daily operations within the client services department, driving exceptional service standards.
• Collaborate on the development and implementation of departmental infrastructure and standard operating procedures.
• Establish and refine service quality guidelines to enhance client interactions.
• Manage the recruitment and training of entry-level client service staff, instilling best practices in customer service.
• Organize and supervise departmental schedules and workloads to optimize efficiency.
• Conduct performance evaluations, providing constructive feedback to foster team growth.
• Monitor customer interactions to maintain compliance with service quality standards.
• Analyze data to prepare reports detailing customer inquiries and complaints.
• Assist in the budgetary planning for the client services department.
• Perform additional related duties as necessary.

Required Skills

• Bachelor’s degree in business, technology, or a related field.
• At least five years of client service experience, with a preference for supervisory experience.
• Strong background in customer service or customer success within the manufacturing sector is ideal.
• Excellent interpersonal and communication skills, capable of engaging effectively in customer-facing situations.
• Proficiency in project management methodologies and tools.
• Highly organized and detail-oriented, able to manage multiple client accounts concurrently.
• Solid problem-solving abilities, with a keen sense of when to escalate issues.
• Familiarity with customer relationship management systems, such as Salesforce, is a plus.
• Availability to travel up to 30% of the time, as needed.
• Effective use of remote collaboration tools, particularly video conferencing platforms.

Qualifications

• Minimum five years of relevant client service experience.
• Preferred two years in a supervisory capacity.
• Comprehensive understanding of customer service procedures and principles.

Career Growth Opportunities

This role offers significant potential for professional advancement through leadership responsibilities, training opportunities, and active mentorship within the organization.

Company Culture And Values

Our commitment to fostering a collaborative and supportive workplace culture is paramount. We value teamwork, clear communication, and the continuous development of our employees, making our organization an ideal environment for personal and professional growth.

Employment Type: Full-Time