Client Services Manager (Remote)

Client Services Manager | Complete Nursing & Home Care |Australia

This role is perfect for someone who has proven experiencein working as a Client Services Management Role within the NDISindustry.
Immediate Start
Full Time Role

Client Services Manager | Complete Nursing & Home Care | Australia

This role is perfect for someone who has proven experience in working as a Client Services Management Role within the NDIS industry.
Immediate Start
Full Time Role
Manage a small supportive team environment
A competitive salary and professional development opportunities
Compassionate, empathetic and enjoy making a difference to support people with disabilities?
Able to network and collaborate with various stakeholders to deliver exceptional customer service to clients?
Keeping up to date with NDIS industry change and implement any changes

Sounds like you, read on.

What will you do on day-to-day basis?

Ensure your service is complaint with company policy and procedures and in line with NDIS Commission
Act as the key point of contact
Oversee the quality, compliance nad outcomes of all operational functions of the service
Able to create client care plans in accordance with care docs and NDIS standards
Oversee Quality and Compliance Schedule, follow up and maintain client rosters by working closely with Disability Support
Maintain service delivery agreements by continually lasing with support coordinators, clients, client’s family, allied health service providers, Office of the Public Guardian and your team
Assist with actioning/resolving or diverting enquiries and staff and customer feedback and issues
Ensure data accuracy on systems to ensure delivery of smooth care support to our clients

What you will you bring?

Stong leadership skills
Excellent written and communication skills
Able to work autonomously
Confident with using technology and programs such as Microsoft Suite and rostering programs.
Knowledge of rostering and scheduling capabilities
Complete assigned tasks in a timely manner
Demonstrated time management and ability to multi task
Professional interpersonal skills to build strong and trusting relationships
Demonstrate awareness of diversity, and be respectful to all stakeholders
Desire to learn and apply workplace and NDIS policies, practices and standards to your work
Motivation to keep pace within an active and busy role

Benefits and Perks

Joining a 10 year old established team of passionate professionals
Annual $750+ contribution to your choice of learning and development program
Dynamic and evolving work which drives intense career satisfaction
Annual conference in different resort getaway locations
Annual salary growth based of KPI and performance
Employee Assistance Program support for you and your family
Social events including branch team events, yoga, lunches and end of year parties
Small to medium size family business which fosters personalised employee growth
Focus on health and wellbeing

This is an office position with an immediate start. There is no WFH opportunity as this is a busy office environment with lots of work-in customers and staff.

You can learn more about working with us at Disability Support Services QLD | Complete Nursing & Home Care

Interested? Apply now.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home