Client Services Manager (Remote)

Client Services Manager | Talentcare, LLC | United States

Embodying the essence of the old saying, “It’s the little things that matter,” you excel in organization, efficiency, and meticulous attention to detail. Your passion lies in ensuring seamless operations and contributing to client success. When things need attention, you don’t hesitate to speak up. The role of Client Services Manager at Talentcare is tailor-made for you!

In this position, you’ll be the backbone to support clients, managing tasks, collecting data, updating account information, and facilitating clear communication for both internal and external stakeholders. Taking charge of a portfolio of clients, your direct contributions will play a pivotal role in their success.

Talentcare thrives in an all-remote environment, a setup we’ve perfected over time. Our robust tools and systems facilitate seamless communication and the building of personal connections within our close-knit team. Your voice matters here; we value the insights that have shaped our best ideas. Cap off your work week with an all-team meeting filled with celebrations of team achievements!

Talentcare Full-Time Employee Benefits Include:

• Unlimited PTO
• Day off during the week of your birthday!
• Medical, Dental, & Vision – eligibility begins 30 days after your 1st day of employment
• 17 Paid Holidays
• 401K
• 100% Company Paid Short Term & Long-Term Disability

Join Talentcare as a Client Services Manager and embark on a fulfilling career path that you’ll truly love!

Client Services Manager Responsibilities

• Client Relationship Management: Act as the primary point of contact for enterprise inquiries and requests, ensuring prompt responses and efficient resolution. Foster a positive client experience by ensuring consistent follow-through on all client needs.
• Meeting Coordination: Set up and facilitate monthly and quarterly client meetings, prepare agendas and ensure key stakeholders are briefed on meeting objectives.
• Data Preparation & Quality Assurance: Compile, prep, and quality-assure data and presentation decks for client meetings and performance reviews, ensuring accuracy and clarity.
• Client Request Management: Receive, triage, and allocate inbound client requests, thoroughly documenting issues and tracking them through to resolution.
• Documentation & CRM Maintenance: Document all client meetings and relevant interactions, maintaining detailed notes and updates in HubSpot to ensure up-to-date, referenceable client records.
• Onboarding Coordination: Lead the onboarding process for new enterprise clients, coordinating with internal teams to ensure a smooth transition and a positive client experience.

Client Services Manager Qualifications

• Excellent communication and organizational skills
• Bachelor’s degree
• 2 + years of experience preferred in client success, operations, or project management
• Experience in using CRM software (e.g., HubSpot or Salesforce)
• Detail-oriented and able to manage multiple priorities
• Strong problem-solving and analytical abilities and a proactive approach to client needs

Job Type: Full-time

Pay: $60,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Location:

• Texas (Required)

Work Location: Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home