Client Services Officer (Remote)

Are you ready to connect with your true potential?

At Nexia Australia, we don’t just talk about it. We nurture it. Cultivate it. Unlock it. We bring it to life, not just for you, but with you. That’s the promise we make to our clients, and it’s the same promise we make to our great people. We do this because we believe in pushing the boundaries of personal potential and helping our people leave their mark on the world.

While we’re in the business of accountancy and advice, we’re actually in the business of people-because we believe that when great people are aligned, great things happen. We are incredibly proud of our values-based culture – prioritising our values over profit margins to make a positive impact.

The role

Reporting to the Office Coordinator, the Client Services Officer will assist in ensuring that the front of house operates smoothly and efficiently in addition to providing administrative support. In this role, you will:

• Provide reception coverage including:
  • Switchboard Management – answering the telephone efficiently and friendly and transferring calls to the appropriate person
  • Meeting and greeting all clients in a professional and friendly manner, offering and making beverages.
  • Keeping reception area and meeting rooms clean and tidy at all times
  • Maintaining all meeting room bookings and ensuring correct room set up and catering for internal or external meetings
• Support the team with general office administration and maintenance duties including:
  • Sorting incoming mail and distribution of deliveries
  • Action admin support emails
  • Light kitchen duties
  • Maintaining an adequate inventory of office supplies

This is a full-time, in-house position with working hours being 8.30am – 5pm. On occasion, you may be asked to vary your working hours to support the business with its core activities. Please note, this is an in-house position with no option to work from home.

About You

Whilst experience in a professional services environment will be well regarded, it is not essential.

To be successful in this role, the key skills and behaviours we are seeking include:

• High level of service delivery and client care
• Excellent verbal and written communication skills
• Computer and technology savvy
• Able to work autonomously and also effectively coordinate with others as part of a team

Life at Nexia

Despite being part of a global network of over 600 offices across more than 120 countries, including offices in every mainland state and territory in Australia, here you’re more than just another face. You are part of a community that works together and socialises together.

We strive to give you the right tools, high-quality training, and solid support to propel both your career and personal life. Here are just a few of our benefits that support your personal well-being and professional growth:

• Flexible working arrangements + Health and wellbeing benefits – mental and physical wellness programs, employee assistance programs, and more;
• High-quality and diverse clients;
• National and international career development and training opportunities;
• A welcoming and diverse culture with a great social calendar of team and firm wide events