Client Success Manager (Remote)

Salary: INR 1500000-1600000 / year (based on experience)

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Remote

Placement Type: Full time Permanent Position

(*Note: This is a requirement for Uplers)

What do you need for this opportunity?

Must have skills required:

Customer Success, Account Management, Digital Strategy, Analytical Skills, Problem-solving, Collaboration, Presentation Skills, Communication, Client Servicing, Digital Marketing

Uplers is Looking for:

Job Description:

We are seeking a dynamic and results-oriented Client Success Manager (CSM) with a passion for digital strategy. As a CSM, you will drive client-centric strategies that maximize ROI while ensuring revenue retention and growth. You will work closely with clients to shape and execute digital strategies that exceed their business objectives. This is a pivotal role in ensuring the success of our clients’ digital transformations and long-term partnerships.

Key Responsibilities:

• Client-Centric Strategy: Develop and execute tailored, ROI-driven strategies that focus on maximizing client satisfaction and business outcomes.
• Revenue Retention & Growth: Identify opportunities for upsell and cross-sell to drive client retention and long-term revenue growth.
• Digital Strategy Implementation: Create and implement comprehensive digital strategies aligned with clients’ business goals, utilizing your expertise in at least one digital marketing channel (SEO, PPC, Social Media, Email Marketing) and a broad understanding of others.
• Cross-Functional Collaboration: Partner with internal teams including Sales, Marketing, and Product to ensure seamless execution of client needs, offering a coordinated approach.
• Client Health Monitoring: Proactively track client health metrics, identifying potential risks and providing strategic solutions to ensure high levels of client satisfaction.
• Industry Insights & Best Practices: Provide strategic recommendations on best practices in digital marketing, ensuring alignment with industry trends and driving measurable outcomes for client success.”

Skills Required

• 5+ Years of experience in managing / crafting Strategies for multiple Digital Channels to increase ROI
• Looking for candidates from Digital marketing agencies or candidates who have managed Digital Marketing services only
• Should possess MBA or similar Master’s Degree in Marketing.
• Proven experience in customer success, digital strategy, or account management roles.
• Expertise in one or more digital marketing channels (e.g., SEO, PPC, Social Media, Email Marketing).
• Strong analytical and problem-solving skills, with a focus on driving measurable outcomes.
• Ability to collaborate effectively with internal and external stakeholders.
• Exceptional communication and presentation skills, with the ability to translate complex ideas into actionable insights

How to apply for this opportunity?

• Register or login on our portal & fill out the application form.
• Clear the given Video Screening (30 min) and Click on ‘Apply’ to get shortlisted
• Once it’s all done, your profile will be shared with the client for the Interview round.
• When selected, just meet the client and get your exciting career started!

About Uplers:

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. You will also be assigned to a dedicated Talent Success Coach during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don’t hesitate to apply today. We are waiting for you!