Client Support (Remote)

Process renewals, emend policies, maintain smooth operations whilst learning about insurance in a supportive and caring environment.

• Plenty of career growth opportunities

• The perfect role if you enjoy following a process and doing administration duties

• Ellerslie based – avoid the CBD traffic!

About our client:
Our client is a small team that brings a wealth of knowledge and a genuine passion for their industry, They provide exceptional service to their valued customers and have a great reputation in the market.

About this role:
As an Administrator, you’ll play a vital role in maintaining smooth operations and supporting both brokers and clients. This role is ideal for someone who thrives on process, enjoys working with data, and is comfortable managing multiple tasks. Your day will be varied, with a mix of administrative duties and client support.

Duties:

• Processing renewals, emending policies, including updates such as address changes or driver additions.

• Update and maintain records in our system accurately, ensuring all documentation is correct and promptly sent out to clients.

• Manage and respond to email and web queries

• Develop relationships with brokers’ providing quotes, premium increases, and other issues.

• Maintain and update existing spreadsheets with strong attention to detail.

Why this role?:

• Strong career progression opportunities!!

• Monday to Friday, 8:30 AM – 5:00 PM schedule (no weekend work!) Enjoy one day of remote work per week once up and running in the role.

• Base salary + KPI bonus + profit share bonus

• Additional benefits include company-funded health, life, travel, trauma, and income protection insurance, as well as 3 wellness days.

• A passionate and supportive team that values both hard work and having fun. You’ll be part of a collaborative environment where your contributions are valued.

What we are looking for?:

• A background in data entry or administration, previous insurance experience is a plus but not required.

• Strong attention to detail, accuracy in data management, and basic Excel skills. Comfortable handling both administrative tasks and client support.

• A proactive and confident individual who enjoys building relationships, finding solutions, and communicating effectively. You should be comfortable managing a mix of broker and customer queries.