Cloud Engineer (Remote)

Company Description

With over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving various industries including banking, finance, insurance, manufacturing, automotive, and more. Our commitment to excellence and deep industry knowledge ensures we meet the evolving needs of our clients with precision and innovation.

Follow our LinkedIn page for the latest job updates at DigitalTek Solutions!

Job Title: Cloud Engineer

Location: 100% work from home
Job Overview:

We are seeking an experienced and results-driven Customer Service Manager to lead our customer service team, improve customer satisfaction, and ensure a seamless experience for our clients. The ideal candidate will oversee daily operations, mentor team members, and implement strategies to enhance service quality and efficiency.

Key Responsibilities:

• Supervise and lead the customer service team to ensure exceptional service delivery.
• Develop and implement customer service policies, procedures, and standards to improve customer satisfaction.
• Monitor team performance through metrics such as response time, resolution time, and customer feedback.
• Handle escalated customer complaints and ensure timely resolution to maintain high satisfaction levels.
• Train, coach, and mentor customer service representatives to enhance their skills and performance.
• Analyze customer service trends and provide actionable insights to management for continuous improvement.
• Collaborate with other departments to address customer feedback and improve products or services.
• Prepare and present reports on customer service performance and metrics to senior leadership.
• Manage customer service tools and systems, ensuring their optimal functionality and utilization.
• Stay updated with industry trends and best practices to implement innovative customer service strategies. 

Why Join Us?

• At DigitalTek Solutions, we foster a collaborative and innovative work environment where you will have opportunities to grow professionally. You will gain hands-on experience working on cutting-edge projects, receive mentorship from industry experts, and be part of a supportive team committed to your success.