Oracle
Cloud Specialist (Remote)
Cloud Specialist | Oracle | Brazil
Cloud Specialist | Oracle | Brazil
Inside Oracle – we are fast-growing; fast moving engineering and product group focused on delivering Oracle’s next generation infrastructure-as-a-service platform. We are on a mission to deliver a massively scalable global infrastructure cloud platform that is a hallmark of innovation, reliability and efficiency. This platform will show our customers the promise of infinite, on-demand, globally scalable infrastructure capacity that they can use to deliver efficient, productive and compliant services to their customers.
The Oracle Cloud organization is looking for a Cloud Specialist to be customers advisor, guiding trough the best practices and supporting customer in different situations: Adoption, Crisis, Knowledge Exchange, Customer Advocate inside Oracle. The Technical skill are just one part of the role, it is also required to be customer centric and behavior like owner.
Career Level – IC3
Responsibilities
Skills:
Being an enabler for the customer, supporting, leading and coordinating technical troubleshoot and analysis in conjunction with Oracle internal structures and other customer support teams.
Extensive experience in migrating applications to the Cloud, Experience with the following technologies: Compute / Storage / Networking/ Firewall, Vmware, Security, Middleware, Kubernetes & Containers, Applications Development, DevOps / Terraform & Ansible.
Be a facilitator to the customer within Oracle Teams, including During Technical Sessions & Escalations.
Experience in complex and critical Projects Migrations from On Prem to Cloud
Experience in a 24×7 operational services or support environment
Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and thoroughly, using peers and internal resources as applicable
Must have customer service aptitude and maintain customer focus
Strong technical acumen, communication and interpersonal skills.
Strong Communication, Presentation, and speaking skills.
Strong Data Center, Infrastructure, and IT Operations Exposure
Fluency in Portuguese and English is required – Spanish is a differential (written and spoken)
Easy communication not only technically but also at executive level
Main Activities:
Be a Technical Advisor for the customers
Driving customers through the Oracle Cloud Best Practices
Help customers in identify technical improvements
Help customer adoption new Oracle Technologies
Customer Centric, behavior like owner
Support customer in troubleshoot (different scenarios)
Support in communication with Oracle Support Team
Lead critical Situations
Communication: Tech and Executive Level
Meetings and Cadence with clients
Must have customer service aptitude and maintain customer focus
Strong technical acumen, communication and interpersonal skills
Strong Communication, Presentation, and speaking skills
Strong Data Center, Infrastructure, and IT Operations Exposure
Fluency in English is required – Spanish is a differential (written and spoken)
Strong Team Work
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
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