Collections Specialist Night Shift Earn Up To Php (Remote)

Empower Customers, Solve Challenges, and Thrive in Fintech Excellence!

Dive into the world of fintech, where every connection sparks innovation and every resolution shapes global financial landscapes. From the comfort of your home, tackle challenges head-on, hone cutting-edge skills, and bridge the gap between technology and finance. This is your chance to leave a global mark without leaving the country!

Your Role, Your Schedule, Your Setup

Employment Type: Full-Time

Shift: Shifting (Training schedule: 9 AM–6 PM EST or 10 PM–7 AM, Monday to Friday for 3 weeks. Flexibility required for operational needs).

Work Setup: Permanent Work From Home

Why Join This Team?

• HMO coverage upon regularization
• Competitive Salary Package
• Permanent WFH arrangement
• Prime office location (Easy access to MRT stations, restaurants, and banks)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Your Credentials to Excel in This Role

• Minimum of 3+ years of collections experience with no more than a 3-month gap in recent employment.
• Proven experience working with an outsourcer and handling accounts delinquent for 120+ days.
• Strong English communication skills, scoring no less than 9/10.
• Reliable internet connection and the use of a laptop during the interview.
• At least 1 year of prior work-from-home experience in a previous role.
• Demonstrated strong negotiation skills during the pre-screening process.
• Commitment to confirm interview attendance well in advance; failure to do so will result in disqualification.

Required Skills & Abilities

• Previous call center experience, with at least 6 months in collections.
• Exceptional phone and communication skills.
• Strong analytical, problem-solving, and negotiation skills.
• Excellent verbal and written English communication; knowledge of a second language is a plus.
• Proficiency in CRM and call center systems.
• Impeccable judgment and acute attention to detail.
• Strong customer service and interpersonal skills.
• Ability to multitask effectively in a fast-paced environment.
• Capability to work independently and efficiently.
• Experience in customer service, debt loan collection, consumer lending, or personal finance.
• Familiarity with underwriting loans, financial statements, and payroll processes is a bonus.

Your Daily Tasks

• Contact customers via phone and email to secure payments for past-due loans, determine the reasons for delinquency, and obtain payment commitments.
• Negotiate payment in full or establish alternative payment arrangements.
• Update and maintain customer accounts in the computer system.
• Adhere to established guidelines when determining appropriate collection remedies.
• Develop repayment schedules with tailored options and explain the consequences of delinquency to encourage timely payments.
• Resolve client calls independently regarding payment inquiries and address payment-related issues.
• Organize tasks and schedule follow-ups to ensure timely account resolution.
• Record and update comprehensive account information to aid in resolution efforts.
• Maintain and exceed established performance metrics.
• Comply with company policies and procedures as required.
• Assist with customer service tasks if requested by the manager.

About Our Client

Our client is Canada’s leading online short-term lender, empowering Canadians with fast, secure, and responsible financial solutions. They specialize in providing instant loans that prioritize fairness, transparency, and accessibility. With over 950,000 satisfied customers and a stellar 4.9-star rating, iCash has become a trusted name in the fintech industry. Their mission is to help customers regain financial control through straightforward, hassle-free services.

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

#EmaptaExperience