Communications Manager (Remote)

Works closely with innovative and thought leaders to analyze issues, formulate recommendations and highlight the program value.

Responsibilities

Relationship Management

• Establish and maintain relationships with the Account Leadership team to roll out new initiatives and identify areas of improvement to aid with their success.
• Identify and partner with internal JLL SMEs to ensure strategies are effective.
• Effectively support the account by clearly communicating expectations, accountabilities and providing performance feedback for continuous improvement
• Persuasive oral presentation and group facilitation skills / ability to effectively promote and articulate concepts.
• Liaison with client’s Corporate Communication Department to garner support and coordinate planned communication activities

Program Execution

• Drive adherence to established processes and demonstrate agility and creativity to meet dynamic business needs.
• Bring Organization and simplification to all processes
• Identify gaps in processes and provide possible solutions
• Drive adoption on new initiatives and system trainings working closely with performance manager.
• Identify key priorities for each project and work to align organizational stakeholders and form overall program.
• Periodically review and provide feedback on baseline Operations process and procedures to fit the needs of the account
• Manage the development of Playbook subsidiary Standard Operating Procedure
• Bring organization to highlight the benefits of an integrated, cross-functional team
• Coordinate and ensure timely preparation of required client reports
• Coordinate Account Management Assessment
• Collaborate with account team to develop reporting formats and content, including monthly reports, quarterly business review (QBRs) presentations and other required reports and presentations

People Development

• Oversee Rewards & Recognition Program, including budget for program
• Foster an inclusive environment
• Support account plan to develop High Value Talent (HVT)
• Communications
• Lead account’s communications to the team and to the Client. This includes not only taking on a leadership role in gathering, maintaining, and disseminating information, but also establishing systems, processes, policies and incorporating team involvement
• Establish/execute communications plan and meeting cadence
• Analyzing issues, assist with staff interviews, formulating communications plans and making recommendations as needed
• Ensure adherence to JLL and Client branding for presentations
• Collaborate with business teams to ensure alignment and support of core strategies and initiatives and ensure consistency of messaging, as well as “tell our story” to the client organization
• Support Diversity, Inclusion & Belonging initiatives
• Focus on change management, the primary responsibility will be to elevate the reputation of the FM program among various operating companies and articulate the value of the CRE team.

Skills

• Project Management
• Demonstrated client relationship management skills
• Strong analytical skills including root cause analysis and solution development
• Outstanding organizational and time management skills
• Excellent verbal and written communication skills
• Computer proficiency in Word, Excel, PowerPoint, Adobe, Visio, Teams, SharePoint, CMMS and any dashboard system A+
• Ability to work well in a fast-paced demanding environment

Qualifications

• Bachelor’s Degree or 8 years relevant experience
• Degree in Journalism, Communication or Marketing.
• A creative thinker with demonstrated success in translating broad concepts and ideas into clear and logical communications, leveraged in multiple venues
• Executive presence and professionalism
• Excellent grasp of communication trends and issues
• Significant management and strategic planning experience
• Ability to work independently
• Excellent verbal and written communication, editing and presentation skills
• Strong project management skills, schedule management, crisis management, budget management, etc.
• Unyielding attention to detail that results in zero errors/defects
• Ability to mentor, coach and work collaboratively with cross-functional groups
• Flexible and able to work in a fast-paced environment
• Proficient in Microsoft Office applications and desktop publishing programs