Clayworks
Community Associate (Remote)
Community Associate | Clayworks | India
Community Associate
About Us:
Clayworks is a dynamic and innovative player in the commercial realestate cum
hospitality sector, committed to delivering unparalleled experiences toour clients. With
a focus on creating exceptional spaces and providing top notch service,...
Community Associate | Clayworks | India
Community Associate
About Us:
Clayworks is a dynamic and innovative player in the commercial real estate cum
hospitality sector, committed to delivering unparalleled experiences to our clients. With
a focus on creating exceptional spaces and providing top notch service, we are seeking
a community manager to join our team. This role presents an exciting opportunity for
individuals with a passion for sales, a keen interest in real estate and hospitality, and
excellent communication skills.
Role Overview:
ClayWorks is seeking a Community Manager for it who will be an accomplished people
manager and community enabler. They will play a significant role in developing and
maintaining solid relationships with clients, their retention and service delivery quality
management. The Community Manager should possess excellent interpersonal
communication skills and be comfortable interacting with clients.
Location: Bengaluru, India
Work Mode: On-site/ Work from Office
Job Type: Full- time
Roles & Responsibilities:
- Will act as a community builder of all the workspaces of Clayworks
- Manage Clayworks Branch,
- To ensure client contractual deliverable such as Customer Satisfaction, Average
response time, internal quality, are complied with. Value addition to the clients.
- To anchor the client relationship initiative in the facility by regular client feedback
meetings and to record and analyze the outcome in getting Team QA to handle
client concerns and suggestions constructively.
- Involved in programs of PRM, Feedback meetings and involved in achieving a
high degree of consistency in Quality Assurance to the patrons.
- Proactively cross-sell other Clayworks products and solutions.
- Monitor market and competitor activities and provide relevant reports and
information (MIS) to the management.
- Play an active role in all Sales / Operational strategies that are decided by
management.
- Control costs and be actively involved in facility upkeep and maintenance with
appointed vendors and staff.
74, 3rd Floor, Mass Complex, 15th Cross Road, JP Nagar 3rd Phase, Bengaluru-560078
info@clayworks.space www.clayworks.space
your fully loaded home office flexible/space
- Centre Operations Duties will involve front office management, supervising
Housekeeping and Pantry staff. Maintain stocks and indent for Housekeeping
and Pantry consumables. Provide stock reports to management regularly.
- Coordinate finance and sales on invoicing, collections, receivables, MIS on
center profitability, occupancy status, exit notices, etc. Administrative tasks of
compiling vendor invoices, payables – ensure fixed and variables are met
without slip-ups
- Follow SOP for operational consistency. Regularly review checklists for various
tasks, review housekeeping and pantry performance
- To implement stringent quality checks and assessments to maintain customer
satisfaction as well as meet client’s deliverables
- Plan and execute client engagement events and work on inviting third party
organizers to hold events at our locations
Qualifications and Experience:
Graduate or Postgraduate with at least 1 – 2 years of experience in Operations and
Community Management at a Co-working space or Hotel or equivalent.
This role requires a proactive and results oriented individual who can drive revenue
growth through strategic business development efforts.
Job Types: Full-time, Permanent
Pay: ₹300,000.00 – ₹500,000.00 per year
Schedule:
- Day shift
Experience:
- total: 1 year (Required)
Work Location: In person
Expected Start Date: 29/11/2024
