Community Manager (Remote)

🚀Join Our Team as a Community Manager in the thriving iGaming Industry!

This position is available for remote work in all of Europe.

🧩Who we are?

At Ludicrum, we’re passionate about delivering personalized solutions for businesses. We offer 24/7 customer support, digital marketing to boost revenue, financial insights for growth, and expert product development tailored to clients’ needs. Coming from varied backgrounds, our team is resourceful and resilient, united by a common mission to excel in our industry.

🥜 In a nutshell

As we continue to grow, our vibrant online community on Telegram and Discord plays a pivotal role in fostering engagement, communication, and brand loyalty. We are looking for a passionate and experienced Community Manager to oversee and nurture these platforms.

🎯 The responsibilities & the impact YOU will have:

Community Engagement:

• Actively manage, moderate, and engage with users on Telegram and Discord, ensuring a positive, inclusive, and constructive atmosphere.
• Foster discussions, answer community questions, and facilitate meaningful interactions between users.
• Encourage user participation in community-driven initiatives, challenges, and discussions.

Content & Communication:

• Create and post regular updates, announcements, and engaging content in line with the brand voice.
• Collaborate with other internal departments to share key updates, product launches, or relevant information.
• Identify opportunities for user-generated content, events, and other creative community initiatives.

Moderation & Support:

• Monitor both platforms for inappropriate content, spam, or violations of community guidelines, enforcing rules and regulations as necessary.
• Resolve conflicts, answer inquiries, and provide feedback to users in a timely manner.
• Work with moderators to ensure the community remains well-moderated, safe, and friendly for all members.

Growth & Engagement Strategy:

• Develop and execute strategies to grow the community across both Telegram and Discord.
• Identify opportunities for improving user engagement and retention, through polls, events, and reward programs.
• Track, analyze, and report on community metrics such as growth, engagement, and sentiment.

Feedback & Insights:

• Serve as the voice of the community, relaying insights, concerns, and feedback to internal teams for product development or improvement.
• Track trends, user feedback, and suggestions, reporting actionable insights to relevant teams.

Event Planning:

• Organize and host virtual events, tournaments, raffles, Q&A sessions, and other community initiatives that drive engagement and excitement.
• Coordinate collaborations with influencers, or relevant community leaders.

⚡ All you need is…

• Proven experience managing online communities, specifically on Telegram and Discord, preferably for brands or tech-related projects.
• Strong written communication skills with the ability to adopt the brand’s tone and voice.
• Solid understanding of community-building strategies and digital engagement tools.
• Experience with online moderation, conflict resolution, and community management tools.
• Passionate about building and nurturing online communities.
• Organized, proactive, and detail-oriented with excellent problem-solving abilities.
• Empathetic and patient, with a genuine interest in helping and supporting others.
• Familiarity with Telegram and Discord features, bots, and tools for moderation.
• Basic knowledge of analytics and reporting tools for tracking community performance.

Awesome to have:

• Interest in the iGaming industry, with an understanding of the relevant trends. Familiarity with additional platforms (Reddit, Twitter, etc.) is a plus.

🌟 Why You’ll Love Working Here:

• Flexible and Remote Working: Work from anywhere, supporting your work-life balance.
• Competitive Compensation: A salary tailored to your experience, alongside comprehensive benefits.
• Career Growth: We’re committed to your development, offering training and advancement opportunities.
• Performance Bonuses: Earn bonuses based on company and personal performance.
• Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.
• Vacation Days: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days.
• Special Birthday Perk: Take your birthday off after a year of employment to celebrate!

We are not just offering a job; we offer the chance to be part of something bigger. Apply today! Submit your resume in English and join us in creating unforgettable experiences. We can’t wait to hear from you!