Concierge Agent (Remote)

Job description / Role

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartist.

Job Description

First impressions are everything! Your role is to create unforgettable moments by delivering exceptional service with a smile. If you’re passionate about hospitality, have a keen eye for detail, and love making guests feel special, join our team and help us provide world-class service.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and worldwide!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing:

• Provide personalized recommendations for dining, activities, and local attractions to enhance the guest experience.
• Assist with reservations, transportation arrangements, and special requests to ensure a seamless stay.
• Respond promptly and professionally to guest inquiries, both in person and over the phone.
• Coordinate with various departments to fulfill guest needs and expectations.
• Maintain knowledge of local events, trends, and services to offer tailored suggestions.
• Ensure VIP guests receive exceptional, customized service.
• Handle guest complaints or concerns with professionalism, ensuring satisfaction.
• Assist with concierge duties, such as ticket bookings, tour arrangements, and event planning.

Qualifications:

• Previous experience in hospitality or customer service, ideally in a concierge or front desk role.
• Strong communication skills, both verbal and written, with the ability to engage and assist guests effectively.
• A keen knowledge of local attractions, dining options, and cultural events.
• Excellent problem-solving abilities and a proactive, service-oriented attitude.
• Ability to multitask and remain calm under pressure, ensuring guest satisfaction at all times.
• Strong organizational skills and attention to detail.
• Proficiency in using hotel management software and other relevant tools.
• A passion for providing personalized, high-quality service that exceeds guest expectations.

Additional Information

Your team and working environment:

We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, a vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with a variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes’ drive from Hamad International Airport and 10 minutes from West Bay.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels’​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.