Concierge (Remote)

Job description / Role

Introduction

We are far more than a worldwide leader. We welcome a brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine you as you are and you can find a job in tomorrow’s hospitality. Discover the life that awaits you at Accor.

Role Overview

The knowledge of a great Concierge Agent is the expectation of our guests when staying at our hotels. Your ability to anticipate guests’ needs and make informed suggestions will ensure they have a truly memorable stay.

What You Will Be Doing

– Reporting to the Guest Relations Manager, responsibilities include but are not limited to:
– Offer professional, consistent, friendly and engaging service.
– Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
– Provide accurate information about activities and dining in the hotel and area.
– Offer assistance to all guests in making reservations and arrangements for travel, dining, special requests and activities.
– Serve as a liaison for guests by providing information relating to all aspects of the hotel.
– Maintain knowledge of the hotel’s emergency procedures.
– Maintain good working relations with local businesses, restaurants and other hotel departments.
– Comply with all department policies, procedures, and service standards.
– Follow and proactively promote all health and safety policies and initiatives.
– Perform general office duties.
– Other reasonable duties as assigned.

– Previous experience in a similar environment will be an asset.
– Must possess outstanding guest service skills, including professional verbal communication skills.
– Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel).
– Strong interpersonal and problem-solving abilities.
– Highly responsible and reliable, demonstrating initiative as required.
– Proven ability to perform under pressure in a fast-paced, team-based environment.
– Ability to meet the physical requirements of the role, including:
– Frequent standing and walking throughout shift.
– Occasional kneeling, pushing, pulling, lifting.

Your Team and Working Environment

Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, standing out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels’​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.