Concierge Support Staff (Remote)

Concierge Support Staff | Pearl Companies | Philippines

Description:
Work Arrangement: Fully remote, overlapping PST working hours

Job Type: Full-time

Work Schedule: 40 hours per week

Shift A: 5:00am – 2:00pm PST (with 1hr break) Mon – Thurs + Sun

Shift B: 11:00am – 8:00pm PST (with 1hr break) Mon – Thurs + Sat

Locations: Remote, open to candidates based in the Philippines

About Pearl Talent::
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?:
We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company::
The company is the world’s most advanced platform for optimizing your health. By leveraging cutting-edge technology, personalized care plans, and a holistic approach to wellness, the company empowers individuals to take control of their health journeys. Our mission is to revolutionize healthcare by combining human expertise with AI-driven insights to deliver transformative outcomes.

Role Overview::
The Concierge Support Staff will play a pivotal role in ensuring Superpower’s clients receive exceptional care and seamless service. This individual will serve as a primary point of contact for clients, facilitating their health journeys, coordinating care plans, and ensuring all aspects of their experience are handled with precision and professionalism.

Key Responsibilities::
1. Member Support and Engagement:

• Oversee member appointments, ensuring seamless scheduling, tracking, and management of at-home and in-lab services.
• Monitor member experience and engagement, providing real-time assistance and documenting progress/status updates.
• Serve as the first point of contact for members via concierge chat, answering queries or delegating issues to the appropriate stakeholders.

2. Operational Oversight and Process Management:

• Ensure proper functioning of workflows and automatic processes, including syncing and triggering.
• Collaborate with the Operations and Clinical teams to proactively address administrative, operational, and health-related concerns.
• Track metrics across the member experience to identify improvement areas and monitor the effectiveness of interventions.

3. Vendor and Stakeholder Coordination:

• Manage clinical vendors by updating SOPs and resolving issues with third-party laboratory partners (e.g., Getlabs, Labcorp).
• Audit partner laboratory bills to ensure accuracy against internal records and document/report discrepancies.
• Attend weekly stakeholder meetings to advocate for members and propose enhancements to the member experience.

Requirements:

• Possess a minimum of 3+ years of experience in healthcare coordination, client management, or a related field.
• Proficient in English communication (written and verbal), with the ability to respond empathetically to member concerns.
• Experienced in using chat platforms, AI tools (e.g., ChatGPT), productivity tools (e.g., Notion, Airtable, Slack), and healthcare/CRM systems.
• Strong critical thinking, problem-solving, and organizational skills, with the ability to work independently in a remote setting across time zones.
• Exceptional interpersonal and collaboration skills, demonstrating empathy, trust-building, and a proactive, solutions-oriented approach to client care.

Benefits:
Compensation Package:

• Remote Work: Fully remote—work from anywhere
• Work Schedule:

Shift A: 5:00am – 2:00pm PST (with 1hr break) Mon – Thurs + Sun

Shift B: 11:00am – 8:00pm PST (with 1hr break) Mon – Thurs + Sat

• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

• Application
• Screening
• Skills Assessment
• Top-grading interview
• Client Interview
• Job Offer
• Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home