Contact Center Project Manager In Southeast Ky (Remote)

Contact Center Project Manager In Southeast Ky | KECH, Inc. | United States

KECH, Inc. is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 50+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal opportunity employer.

This is a remote, work at home position but may require occasional work on site at our KY HQ location. Candidates must have internet connectivity with 20Mbps or higher speeds.

Candidates must pass an extensive background check and credit check to begin work. Candidates must be eligible to obtain a government security clearance and cannot be delinquent on any Federal debt.

Job Summary

The multi-project Contact Center Program Manager will oversee multiple contact center projects, ensuring the successful delivery of services to federal government clients. This role requires a strategic thinker with strong leadership skills and a deep understanding of contact center operations and federal government contracting, including how to effectively manage T&M and Fixed Price contracts.

Key Responsibilities:

• Manage and coordinate multiple contact center projects simultaneously.
• Develop and implement project plans, timelines, and budgets.
• Ensure compliance with federal government contract requirements and regulations.
• Lead and mentor project teams to achieve project goals and objectives, while providing excellent customer service.
• Monitor project performance and implement corrective actions as needed.
• Communicate effectively with clients, stakeholders, and team members.
• Prepare and present project reports and updates to senior management.
• Identify and mitigate project risks.
• Effectively manage programs to achieve profit targets.

Qualifications:

• Bachelor’s degree in Business Administration, Project Management, or a related field, with a minimum of 5 years of experience in contact center management, with a focus on federal government contracts -OR- 10 years of contact center management experience.
• PMP certification or equivalent is preferred.
• Proven track record of managing multiple projects successfully.
• Knowledge of federal government contracting regulations and requirements.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in project management software and tools.

Why Join Us?

• Competitive salary and benefits package.
• Collaborate in a supportive environment that values innovation, mentorship, and continuous learning.
• Opportunities for career advancement and professional development in a fast-growing company.

Job Type: Full-time

Pay: $65,000.00 – $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Project Management: 5 years (Required)

Ability to Relocate:

• Williamsburg, KY 40769: Relocate before starting work (Required)

Work Location: Hybrid remote in Williamsburg, KY 40769

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home