IQ People
Contact Centre Manager (Remote)
Contact Centre Manager | IQ People | Australia
- Customer Sales and Service Manager
- Lead a High-Performing Team in Renewable Energy
- Discounts on Home Energy and Health Insurance
- Flexible Working Options
- Competitive Pay and Rewards
- Generous Leave Benefits ...
- Customer Sales and Service Manager
- Lead a High-Performing Team in Renewable Energy
- Discounts on Home Energy and Health Insurance
- Flexible Working Options
- Competitive Pay and Rewards
- Generous Leave Benefits
- Proven experience as a Call Centre Manager within industries such as Insurance, Health, Telco, Energy, Banking, or Finance.
- A deep understanding of customer service excellence and a proactive approach to improving customer experience.
- Strong leadership skills with a track record of building and developing high-performing sales and service teams.
- Expertise in managing sales channels and delivering strategic growth initiatives.
- A keen eye for compliance, risk management, and quality improvement within a regulated industry.
- Advanced skills in workforce planning and optimizing staffing efficiencies to achieve key performance outcomes.
- Excellent communication and reporting skills, with the ability to analyse data and make strategic recommendations for improvement.
- Experience working with and presenting to Senior Management teams, demonstrating the ability to influence key stakeholders and drive positive business outcomes.
- Discounts on Home Energy and Health Insurance
- Flexible Working Options
- Competitive Pay and Rewards
- Generous Leave Benefits
- Free Parking at our Geelong Office
- Convenient Location near Southern Cross Station in Melbourne
- Supportive and Inclusive Team Culture
Contact Centre Manager | IQ People | Australia
Are you an experienced Call Centre Manager (in Insurance, Health, Telco, Energy, Banking, Finance etc) with a passion for driving exceptional customer experiences and a knack for strategic leadership? Join a leading owner, operator, and developer of renewable energy assets and one of Australia’s fastest-growing energy retailers.
With us a career is more than just a job—you’ll be part of a team helping lead Australia towards a cleaner and more affordable energy future.
About the Role: Customer Sales and Service Manager
As the Customer Sales and Service Manager, you will lead the frontline customer experience. You will build, develop, and inspire a high-performing customer sales and service team, serving both residential and small business customers. With your strategic mindset, you’ll ensure we meet our ambitious growth goals while delivering exceptional service outcomes.
This is a dynamic role based in our Geelong office, with some travel to our Melbourne CBD office and some flexibility to work from home.
Key Responsibilities:
Strategic Sales Planning: Design and implement effective sales strategies to expand our mass market and small business customer base nationwide.
Sales Channel Management: Oversee both internal and external sales channels, making strategic recommendations to achieve targets, enhance sales quality, and maintain compliance.
Customer Experience Excellence: Drive continuous improvements in customer satisfaction by proactively managing feedback and refining touchpoints.
Service Delivery: Establish and implement best practices in line with our “first call resolution” philosophy, ensuring consistent, top-tier service delivery.
Workforce Planning: Analyse and plan workforce needs across multiple sites, optimizing staffing efficiency and key performance outcomes.
Management Reporting: Develop comprehensive sales and service reports to guide decision-making and drive strategic adjustments when needed.
Process Improvement: Identify and refine procedures to consistently manage customer interactions and efficiently onboard new team members and partners.
What You’ll Bring:
Why Join Us?
We’re not just shaping the future of clean energy—we’re also committed to supporting our team with comprehensive benefits and an inclusive work environment. We offer:
Ready to Make an Impact?
If you are an experienced Call Centre Manager eager to take on a leadership role within a growing renewable energy provider, we’d love to hear from you. Apply now for a confidential chat to find out more.
Note: COVID-19 vaccination is a requirement for this role, and candidates must have the eligible right to work in Australia.
Apply now to join us on our journey to a cleaner energy future!
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