Content Writer Strategist (Remote)

Simpplr delivers exceptional AI-powered employee experiences at scale. It is the only platform that unifies employee engagement, enablement, and self-service to provide every employee with a seamless and personalized experience so they can do their best work from anywhere. Organizations use our forward-looking, adaptable products to deliver personalized experiences that inspire and engage their employees. Wherever people work, Simpplr enables them to flourish.

Trusted by more than 700+ leading brands, including Penske, Snowflake, Moderna, Eurostar, and AAA, our customers are achieving measurable improvements in employee engagement, productivity, and accelerated business performance.

Simpplr is headquartered in Silicon Valley, CA with offices in the UK, Canada, and India, and is backed by Sapphire Ventures, Norwest Venture Partners, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com .

Content Writer / Strategist

Who You Are

• As a Content Writer, you love helping to create meaning and understanding through your writing.
• You have a passion for communication and thrive in the digital age. You are interested in improving the customer experience of implementing and using the Simpplr application through engaging and focused documentation.
• You will support Simpplr customers with accessible content that simplifies the implementation and user experience process and provides customers with the ability to self-serve.
• You’re curious, driven and excited. You can deliver on tight schedules, teach yourself new products and workflows when given the appropriate materials, and are used to working alone or with a small team to complete tasks.
• You’re an A-player looking for a team that makes you better at everything you do.

Your Job Responsibilities

This is what your day-to-day would look like:

• Develop extensive product knowledge through using the software and comprehending existing documentation
• Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including How-to Guides, Integration Guides, API Developer Guides, In-platform documentation (tooltips, welcome instructions, etc.)
• Support the Simpplr Training and Content Manager in developing new training material for theLMS and delivery of micro-learning and video modules
• Prioritize content needs with Simpplr Customer Success and Product teams
• Manage content library and version control
• Develop scripts and work with the Training and Content manager to integrate those scripts into modules
• Work across the Customer Success team to compile best practice data, learnings that have not been documented and draft content deliverables for review and approval
• Gather customer feedback on documentation to improve usability

Your Skill Set

• What you did in the past that makes you a great fit for our team:
• 5+ years of experience creating customer facing deliverables
• Strong editorial skills
• BA/BS in technical communication or a related discipline or at least five years of experience writing complex documentation for web-based software
• Experience in writing feature/functional documentation
• Expertise in content/learning development tools (Google Suite, Zendesk, Adobe, Rise/Articulate 360, etc.)
• Experience creating scripts for digital training
• Strong management skills to plan, write, edit and publish content
• A learning mentality and willingness to take on challenges
• Experience as part of a SaaS Customer Success Team
• Good research, organizational, and learning skills

Bonus Points If You Have

• Experience in working with SaaS products
• Ability to translate limited technical information into simple terms
• Worked previously with a learning and development team
• Experience with intranet platforms like Simpplr

Simpplr’s Hub-Hybrid-Remote Model

At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want.

• Hub – 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time.
• Hybrid – Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis.
• Remote – 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met.