Conversational Designer (Remote)

MentorMate creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering. With mature and established practices in enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud, DevOps, data, and analytics, the company provides challenging careers in a friendly and global people-oriented environment. We value every team member and share our success through flexible working models, competitive pay and benefits, and advancement opportunities.

As part of global technology company Tietoevry Create, MentorMate enables people to work on impactful, global projects for recognizable brands and grow their careers in a team of over 10,000 experts.

About the role

We are seeking a talented Conversational Designer to join our team. As a Conversational Designer, you will create engaging and effective conversational experiences for our users. You will collaborate with cross-functional teams, including product managers, engineers, writers, and user experience designers, to design and implement conversational interfaces for chatbots, voice assistants, and other conversational platforms.

About the team

Our design team utilizes human-centered design tools and principles to create digital products that help clients reach their digital transformation milestones. Understanding and defining the right problems and then designing products and services to solve them is the main focus of our design practice. Using design thinking principles, the team applies their expertise to exciting projects in various business domains, like healthcare, agriculture, finance, manufacturing, education, retail, and more.

Responsibilities

• Design and develop conversational scripts and dialog flows that are engaging, intuitive, and user-friendly
• Collaborate with stakeholders to understand user needs and business requirements to create compelling conversational experiences
• Utilize user research and feedback to improve conversational designs continuously
• Work closely with engineering teams to implement conversational designs and ensure seamless integration with existing systems
• Stay updated on industry trends and best practices in conversational design and apply them to enhance our products

Requirements

• 3 to 5 years of proven experience in conversational design, user experience design, or related fields
• Strong understanding of natural language processing, user interface design, and user-centered design principles
• Proficiency in using conversational design tools and platforms
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• Ability to think creatively and strategically to create innovative conversational experiences

A significant advantage would be

• Experience in the healthcare sector

Why take this opportunity

• Competitive Salary: Competitive base pay and opportunities for advancement
• Work Where You Want: Choose to work remotely, in-office, or a combination of the two
• Flexible Schedule: Maintain a healthy work/life balance
• PTO & Holiday Pay: Generous time off and 8 paid company holidays
• Medical, Dental, Vision: Attractive insurance packages for you and your dependents
• Life & Disability Insurance: Automatic basic coverage with supplemental options
• 401(k): Save for your retirement with a company match on us
• Referral Program: Bonus for referring employees
• Volunteer Opportunities: Take part in regular charity and volunteer activities

MentorMate is a place of constant energy and personality. On the clock, we’re technology experts and leaders that bring passion and knowledge to every project. Off the clock, we’re an eclectic bunch of foodies, music buffs, artists, sports fanatics, karaoke pros, and outdoor enthusiasts.

Global leaders in digital consulting, design, and engineering services, MentorMate and Tietoevry Create are equal-opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.