Creator Customer Support Specialist (Remote)

vidIQ is a powerful, all-in-one YouTube growth tool designed to help creators optimize their content, reach a larger audience, and grow their channels. The vidIQ Creator Support team comprises enthusiastic and creative individuals worldwide. We excel in collaboration, open communication, and freely sharing ideas in our fully remote work environment. United by our passion for YouTube, we are dedicated to delivering exceptional support, ensuring creators receive the guidance and assistance necessary to thrive and excel.

Role Overview And Key Responsibilities

Are you passionate about YouTube? Do you find joy in helping others achieve their goals? Join our team as a Creator Support Specialist and make a significant difference in the lives of many creators! As a part of our diverse and dynamic support team, you will be the main point of contact for YouTube creators seeking guidance, technical assistance, and support in using vidIQ’s features and tools effectively. As the Creator Support Specialist at vidIQ, you will act as the voice of the creators, surfacing valuable feedback and insights to help refine and improve our products. Bring your love for YouTube and attention to detail to help our users navigate their creative journeys. Join our vibrant, global, fully remote team and grow your skills while making a meaningful impact.

This role is available as a contract opportunity.

• Empathy: You genuinely care about helping people and can quickly put yourself in their shoes.
• Attention to Detail: You have a sharp eye for detail when troubleshooting and resolving issues effectively.
• Autonomy & Initiative: You thrive on managing your time effectively, setting priorities, and taking ownership of your work, all while staying motivated and proactive without close supervision.
• Teamwork: You excel in a collaborative environment and enjoy working closely with a diverse team.
• Customer Support Enthusiast: You have experience providing stellar customer support and enjoy the satisfaction of solving problems and making someone’s day.
• Passion for YouTube: You’re a YouTube enthusiast who understands the platform’s ins and outs and loves staying up-to-date with the latest trends.
• Growth Mindset: You’re excited to be part of vidIQ’s journey and genuinely care about learning and growing within our Creator Support team.
• Availability to work 8-hour shifts in the EST time zone, including at least one weekend day.
• At vidIQ, we value teamwork, innovation, and a positive work environment. If you’re eager for a fulfilling role that allows you to make a tangible impact on the lives of content creators, vidIQ is the ideal place for you. Become a part of our vibrant CS team and join us in our mission to help creators level up on YouTube.

We look forward to reviewing your application & having you join our team!!