Crm And Client Engagement Specialist (Remote)

We’re looking for a skilled and experienced CRM and Client Engagement Specialist to join our team remotely! In this role, you’ll oversee and execute all aspects of client relationship management, ensuring a seamless and engaging experience for our clients. From crafting marketing materials to managing client interactions and events, you’ll be integral to our client satisfaction and retention efforts.

Key Responsibilities:

• CRM Management: Oversee and manage the CRM, including regular communication through calls, emails, postcards, letters, and surveys. Maintain and update contact details to ensure accurate records.
• Client Engagement: Arrange and manage client events, send out birthday/anniversary gift cards, organize seminars, and promote client apps (like Homebot, Lolo, etc.).
• Property Listings and Searches: List properties on MLS, perform property searches for clients, and schedule showings.
• Client Feedback and Reviews: Facilitate client feedback, collect and manage client reviews, and implement ways to improve customer satisfaction.
• Marketing Material Creation: Use Canva and other tools to design newsletters, postcards, and other marketing materials.
• Tracking and Reporting: Track financials, pipeline, and other key metrics to monitor progress towards goals and provide regular updates.

Requirements:

• Experience: 4+ years of experience in a similar role, with a strong background in creating marketing materials, managing CRM systems, and engaging with clients.
• Technical Skills: Proficiency in using Canva to create newsletters/postcards and familiarity with social media platforms.
• Event Management: Experience in planning and coordinating client-focused events, from seminars to gifting and special occasions.
• Organizational Skills: Strong ability to track progress, manage a busy pipeline, and ensure goals are met efficiently.
• Communication Skills: Exceptional written and verbal communication skills, with a customer-focused approach.

Additional Information:

• Employment Type: Full-time, Monday–Friday
• Expected Hours: 40 hours per week.
• Work Location: Remote.
• Salary: $10 – $14 USD per hour

What to expect next:

• You must submit your application on our website to start your self-paced, online job application.
• Our hiring platform will guide you through all the steps: submit your application, 2 minutes audio recording describing your home office setup, self-introduction, test results, and interview with the recruiting team.