Customer Advisor Contact Centre (Remote)

Regional Australia Bank, Warners Bay Office.

• Full time or part time appointments available.
• Office based
• $29.50 per hour + Superannuation and Leave Loading.
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Customer Advisor Contact Centre | Regional Australia Bank | Australia

Regional Australia Bank, Warners Bay Office.

• Full time or part time appointments available.
• Office based
• $29.50 per hour + Superannuation and Leave Loading.
• To be considered for this role, applicants must hold current work rights for Australia.
• Enjoy a day off on your birthday

If you are customer focused, service driven and confident communicating by phone, then why don’t you come join our dynamic and supportive Contact Centre team as a Customer Advisor.

About the role

As part of our Contact Centre team, you’ll be the first point of contact for our customers. Expect a fast-paced day filled with a variety of enquiries – from helping customers manage their accounts, to resolving issues, and answering questions about our products and services. High call volumes can be expected, but with support from your teammates and our strong team culture, you’ll always have the guidance you need to excel in the role. This role is office based with no possibility of working from home.


About you

While previous banking experience isn’t required, you’ll need to be comfortable working in a fast-paced environment where you’ll handle customer enquiries over the phone. Maturity in managing conversations, staying calm under pressure, and applying a logical, problem-solving approach are essential skills.


What we’re looking for:

• Strong communication and listening skills.
• Ability to handle, at times, high-volume calls and remain calm.
• A team player who’s reliable and enjoys helping others.
• Experience in customer service, retail, hospitality, or similar industries is highly regarded.

We’re open to full-time or part-time hours, offering flexibility to fit your lifestyle.


Enquiries

If you want to learn more about what working in our Contact Centre as a Customer Advisor would look like contact Megan Olley, Team Manager Contact Centre on 6771 6960.


To Apply

If you enjoy working in a close-knit team, are reliable, and love supporting others, this role could be the perfect fit for you! Apply now by submitting your CV and cover letter

Closing date: Sunday, 6 October 2024


Applicants must hold appropriate work rights for Australia at the time of application

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home