Customer Advisor (Remote)

Customer Advisor | Hays Business Support | UK

Your new company
Join a leading energy provider in Northern Ireland. This company has been at the forefront of introducing efficient and environmentally friendly energy solutions to both residential and commercial customers. With a commitment to innovation and sustainability, they are dedicated to reducing carbon emissions and supporting a net-zero carbon future. Their services include 24/7 emergency response, asset maintenance, and metering, ensuring reliable and safe energy delivery. Be part of a dynamic team that values excellence, customer satisfaction, and community impact.

Your new role
This is an exciting opportunity to work for a friendly team. Please note this is an office-based role that cannot offer remote or hybrid work.As an equal-opportunity employer, this organisation welcomes applications from all ages and backgrounds. They are currently seeking full-time & part-time applicants (minimum of 20 hours per week).In this role you will be responsible for the following:

Handle various incoming and outbound telephone calls effectively, providing an efficient and effective service to existing and potential customers.
Assist in the administration and planning of asset maintenance work and connection planning to the Phoenix Energy Network, utilising diary and resource planning systems.
Handle and resolve customer complaints in line with company values and standard operating procedures.
Respond effectively to reported gas emergencies, ensuring accurate collection, and recording of customer data and the reported incident.
What you’ll need to succeed

At least one year’s experience working within a customer service which includes dealing with telephone enquiries.OR

At least one year’s experience in a retail environment.OR

At least one year’s administrative experience.

What you’ll get in return
In return, you will receive the following:

A salary of £22,650 – with 2x 6 monthly increases
Contributory pension scheme with enhanced employer contribution
Free life assurance
Enhanced maternity and paternity pay for qualifying staff
32 annual leave days – with 5 more available for length of service
Free staff transport
Free car parking
Progression and training opportunities
Dedicated health and wellbeing programme

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home