Customer Advocate Schedule Sat Wed (Remote)

Customer Advocate Schedule Sat Wed | Boldr |Philippines

WHAT IS YOUR ROLE

Customer Advocate Schedule Sat Wed | Boldr | Philippines

WHAT IS YOUR ROLE

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner. Our Customer Support team plays a critical role, from the very beginning of their journey in helping select the perfect car seat or at the end when a loved one is trying to send a gift and tracking the order. This can be over email or chat- we go where the customer is!

WHAT WILL YOU DO

Engage directly with customers who contact us for a variety of topics
Research and problem-solve to determine appropriate solutions for the customer and follow up as needed to resolve issues
Follow processes and policies to best help customers and work with other teams
Participate in recurring shift huddles, CS Team meetings, virtual CS Team events, and one-on-one meetings with your manager
Communicate regularly with your team in Slack to ensure sufficient coverage for customers and to connect with your teammates
Operate with understanding, active listening, patience, empathy, and kindness to customers and Team Members alike
Go above and beyond to “Wow” our customers
Operate with a willingness to learn – share feedback, get feedback

Requirements

YOU HAVE…

0-6 months of customer service experience (may it be email, phone, or chat support)
Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
Excellent reading comprehension, verbal, and written communication skills
Strong and effective phone contact handling skills
An ability to understand and communicate complex ideas to customers, both verbally and in written form
Aptitude to quickly learn and navigate new technology, systems, and applications
Ability to accept feedback gracefully and with an open mind
Intermediate understanding of common Customer Experience best practices
Customer orientation and ability to adapt/respond to different types of characters

Benefits