Customer Care Analyst (Remote)

Customer Care Analyst | Workday | New Zealand

Your work days are brighter here.

Customer Care Analyst | Workday | New Zealand

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it’s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Customer Care Communications team is an extension of Workday Support. We are driven by our excitement in providing customers an extraordinary support experience! Our team is comprised of a diverse mix of backgrounds and experiences working towards the goal of helping our customers succeed. We have teams based out of California, Texas, and Georgia in the US, Ireland in the EMEA region, and New Zealand in the APAC region. Out of Auckland we are looking for a native Japanese-speaking Customer Support superstar to join the team!

About the Role

Welcoming new Workday customers to the Support ecosystem
Work closely with other Customer Care analysts to ensure our customers’ inquiries are efficiently followed up on
Handle an incoming case queue and help resolve customer issues in a timely manner
Clearly and succinctly detail communications to customers
Liaison between the customer and our internal teams to ensure the customers’ needs are being met
Prioritize and raise customer issues as the need arises

Why Workday?

Along with an exceptionally competitive remuneration package, as a new Workmate you can look forward to fully subsidised, premium health insurance, a prime seat in our CBD office space and flexible, hybrid working from home arrangements (after training). Top this off with a fully stocked snack bar, dedicated play room and regular employee events and you’ll never look back!

Salary range NZD 90,000 – 107,000 (depending on experience) + bonus and RSUs

About You

Basic Qualifications

Fluent Japanese, and fluent business level English, both verbal and written
Minimum of 2 years’ experience in a customer service role
Computer skills (Excel, Word, Powerpoint, software applications)

Additional Qualifications

Able to absorb new concepts and technologies quickly
Attention to detail and able to keep track of lots of data effectively
Excellent teammate who will work across the organization and company to continue improving the way we serve our customers
Ability to collaborate and build positive relationships
Excellent verbal and written communication skills
Ability to understand and interpret data from multiple sources
Efficiently research customer issues and questions with a follow through to resolution
Ability to work in a fast paced, dynamic, and upbeat environment
Forward-thinking individual who will analyze and improve current processes
Bachelor degree or equivalent experience; business or technical degree preferred

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you’ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote “home office” roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home