Customer Care Executive (Remote)

Customer Care Executive | Addreach Media | India

Company:

Misslacy™ – Your Fashion Secret

About Misslacy:

Misslacy is a fast-growing fashion accessory brand offering a range of stylish, high-quality products designed for modern women. We take pride in delivering exceptional customer service and are now looking for a dedicated customer care executive to join our team. If you have a passion for customer satisfaction and want to be part of a vibrant, innovative brand, we’d love to hear from you!

Job Overview:

We are seeking a Customer Care Executive to manage key tasks such as NDR management, abandoned cart recovery, and providing excellent customer service via WhatsApp and email. This is a work-from-home role requiring a motivated individual who can handle customer interactions efficiently.

Key Responsibilities:

• NDR (Non-Delivery Report) Management: Proactively resolve issues related to non-delivery by contacting customers and ensuring successful order fulfillment.
• Abandoned Cart Recovery: Call customers who have abandoned carts and encourage them to complete their purchase. This task includes providing personalized assistance and addressing customer concerns that may have led to cart abandonment.
• Customer Service: Respond to customer queries and concerns via WhatsApp and email in a timely, professional manner. Provide information on product availability, order status, and return policies.
• Record Keeping: Maintain accurate records of all customer interactions, including calls made, issues resolved, and feedback collected.
• Reporting: Provide regular updates on the number of resolved NDR cases and recovered abandoned carts.

Required Skills and Qualifications:

• Excellent communication skills in both Hindi and English.
• Prior experience in customer service or a similar role is a plus.
• Comfortable with outbound calling and handling customer queries over WhatsApp and email.
• Basic computer skills and experience with CRM tools or call tracking software.
• Ability to work independently and meet targets.
• Strong organizational skills and attention to detail.

Salary and Incentives:

• Base Salary: ₹15,000 per month.

Working Hours:

• Full-time, flexible hours. However, availability during key business hours is required to manage customer queries and ensure timely follow-ups.

Why Join Misslacy?

• Opportunity to work with a growing fashion brand in India.
• Flexible, work-from-home arrangement.
• Performance-based incentives that reward your hard work.
• Be part of a brand that values customer satisfaction and innovation.

How to Apply:

If you are passionate about delivering excellent customer service and want to be part of the Misslacy team, please send your resume and a brief cover letter outlining your experience to raman@addreachmedia.com

Job Type: Full-time

Pay: ₹15,000.00 per month

Benefits:

• Internet reimbursement

Schedule:

• Day shift

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home