Customer Care Representative (Remote)

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose – ‘to create better experiences together for a better tomorrow’. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue-sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

• A unique opportunity to work from home permanently!
  

• $26.52per hour, 6 months $28.62 per hour and no travel expenses!
  

• Team Benefits – 5% discount + another 5% discount on ALL fresh & own brand products
  

Ready to make an impact?

No matter where you are in New Zealand, Woolworths NZ now has multiple opportunities available in our Customer Care team. These are fantastic remote working positions that will allow you to connect directly with communities and customers across the country responding to queries and resolving problems. You’ll be working in the heart of our organisation in the heart of your home!

About the Role | Mō te Tūranga

Whether by phone or email, this team is a busy bunch – they work hard to achieve their goals as a group. They provide quality and efficient customer service within agreed targets for our customers. With high volumes of work, they are helping over 1000 kiwi’s each day. There is never a dull moment and the work is highly satisfying.

About You | Mōu

You should be a highly customer focused individual, process oriented with a good eye for detail and ability to multitask. As the work is remote, it is essential that you have contact centre experience and know your way around a computer so you can hit the ground running! Here’s what else you’ll need to succeed in the role:

• Internet – reliable high speed broadband / wifi

• A smartphone

• Ideally a private room with office desk to fit 2 screens and a chair

• A degree of Technical knowledge and computer literacy

• Great communication skills and the ability to build rapport

Customer Care operates Monday to Sunday from 5am – 11:30 pm and all shifts and hours will be discussed in the interview process.

Start date will be 11th of November 2024, you will be required to work full time for the first 5 weeks, Monday to Friday 8am – 3:30pm for training then will move to your selected shift.

We always put our customers first, they are at the heart of everything we do and this team is no exception. Our leaders work hard to make sure we all collectively follow our mission as a business and also step in to help and guide us when needed.

Working with Woolworths | Te Mahi ki Woolworths

Our purpose is to make Kiwis’ lives a little better every day.

We’re friendly, down-to-earth, and energetic – we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you’ll be working with a business that touches the lives of three million New Zealanders a week.

Come as you are | Haere mai rā

We’re an equal opportunity employer and are committed to the principle of equal opportunity for all.

If you’re smart and good at what you do, come as you are.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.