Customer Care Representative (Remote)

Customer Care Representative | Trimble Inc | Australia

Your Title: Customer Care Representative

Job Location: Hybrid – Perth WA

Office Location: Puccini Court, Stirling, 6021

Do you have experience in customer resolution and pride yourself in your problem-solving skills?

Do you want flexible working and the opportunity to work for a global tech company….then we want to hear from you! 

What You Will Do

As a Customer Care Representative, you will provide outstanding customer service and support to ensure a positive customer experience with our solutions. If you are service-minded and thrive in a friendly, hard-working, fast-paced environment, this is a great opportunity for you.

• Responds to customer service inquiries regarding company products, features and/or services
• Input sales orders, payments, and help customers activate their service
• Call customers to renew their subscriptions, upsell services, and obtain customer satisfaction feedback
• Update clients’ accounts to maintain data integrity
• Troubleshoot basic technical customer issues with service activation and operation

Skills & Experience Required:

• A team player with excellent communication skills
• An enthusiasm to help people and be customer-focused with a warm, approachable, and outgoing manner
• Some experience using database management systems
• Fast learner and self-starter
• Some basic software or IT technical skills would be highly advantageous
• You should have excellent fluency in English – written/reading/spoken, and you may even speak another language although this is not a requirement
• Bachelor’s degree preferred

Additional Comments:

• Ability to work some weekends and occasional holidays.

Information About Your Location

We offer a flexible hybrid (full time from the office for first month during training then moving to 3 days in the office) working style from our small Stirling office location in Perth WA or the option to work fully remote from WA. Our offices have free onsite parking, with a modern and relaxed working environment. There are good facilities and eateries nearby away from the hustle and bustle of the CBD. You’ll work alongside other team members and colleagues from different divisions of Trimble. We offer a range of benefits including access to our Employee Stock Purchase Plan and outstanding BUPA family medical coverage.

About Trimble

Trimble is an exciting, entrepreneurial company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best. While GPS is at our core, we have grown beyond this technology to embrace other sophisticated positioning technologies and, in doing so; we are changing the way the world works. Our solutions are used in over 140 countries and we have incredibly diverse lines of business.

Our employees represent this diversity and can be found in over 30 countries, working closely with their colleagues around the world. Due to our geographic, product and customer reach, there is plenty of room at Trimble for exceptional people to grow. Come position yourself with an innovative industry leader and position yourself for success.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home