Customer Care Specialist (Remote)

About RoomPriceGenie

Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the globe achieve optimal pricing. We understand that many small hotels face challenges with digitalization, making their operations increasingly complex and often resulting in lost revenue. This is where we come in!

We have developed a powerful solution that enables hotels to set the right prices in just seconds. Our state-of-the-art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates.

With customers spanning the globe—from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK—RoomPriceGenie has made a meaningful impact in the hospitality industry, and our clients love the results.

Now, we are excited to expand our customer base and spread the word about how we can support hoteliers in optimizing their pricing strategies. We invite you to join us on this journey! We actively encourage applications from candidates with diverse backgrounds to enrich our team and drive innovation.

Your Role
As a Customer Care Specialist at RoomPriceGenie, you’ll play a crucial role in providing excellent customer service to our clients. Your focus will be on responding to inquiries, resolving problems, educating customers, and ensuring a seamless experience. You’ll be part of a dynamic team that collaborates to drive continuous improvement and customer satisfaction. If you’re passionate about customer care and thrive in a fast-paced, team-oriented environment, we’d love to hear from you! Key responsibilities of this role include:

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  Responding to Customer Inquiries:

  • Provide timely and accurate responses to customer queries across various channels (email, chat, phone).

  • Address customer concerns, issues, and inquiries with professionalism and empathy, ensuring a positive experience.

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  Problem Resolution:

  • Troubleshoot and resolve customer issues efficiently and effectively.

  • Collaborate with internal teams and departments to resolve complex issues and ensure customer satisfaction.

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  Product Knowledge & Education:

  • Acquire and maintain an in-depth knowledge of the RoomPriceGenie system to effectively assist customers.

  • Educate customers on product features, functionalities, and best practices.

  • Guide customers on system usage and available self-service resources.

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  Documentation & Knowledge Management:

  • Document and maintain accurate records of customer interactions, transactions, comments, and complaints.

  • Update the knowledge base and FAQs to ensure accurate, up-to-date information is available for both customers and internal teams.

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  Customer Feedback:

  • Collect and analyze customer feedback to identify areas for improvement and service enhancement.

  • Share actionable customer insights with the team to help improve product features and services.

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  Cross-functional Collaboration:

  • Collaborate with other departments, such as Revenue Management and Technical Support & Integrations, to provide comprehensive and seamless customer support.

  • Work closely with the product team to communicate customer feedback, improving the overall customer experience.

Your Profile

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  C2-level German proficiency and fluency in English with excellent communication skills.

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  Currently based in Germany or in CET timezone.

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  Strong communication and problem-solving skills.

• Ability to work independently and as part of a collaborative team.

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  Prior customer support experience is a plus.

Nice to Have

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  Additional European languages (Swiss German, French, or more!).

• Experience in a SaaS or travel-tech company.

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  Hospitality industry experience or a passion for helping hotels.

What We Offer at RoomPriceGenie

At RoomPriceGenie, we don’t just offer jobs; we offer an adventure! Join us in an exciting startup atmosphere where you can grow your career while changing the world for tens of thousands of independent hoteliers. Our global and diverse team is fueled by passion and a shared mission. We thrive in a culture that’s all about transparency, respect, and making a real impact together.

Here’s what you can expect when you become part of our Genie family:

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  Hybrid Office Model: Work your way! Whether you’re a remote work ninja , love the hustle of the office , or enjoy a mix of both, we empower you to choose the setup that suits you best.

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  One Team, One Vision, One Goal: We’re in this together! Our Genies are laser-focused on our mission, collaborating to make magic happen. It’s no wonder we score a stellar 9.3 from our team members!

• Epic Team Gatherings: Every year, we bring our global crew together for a week of networking, brainstorming, and fun. Plus, enjoy regular hangouts in our offices to keep the camaraderie alive.

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  Growth and Development: We’re all about lifelong learning! Level up your skills with personal and professional development opportunities. You’ll even snag up to three extra days off each year to focus on your growth.

• 5 Years? 5 Weeks! Stick with us, and we’ll reward your loyalty. After five years, you’ll earn an incredible five weeks of bonus vacation time to recharge and explore the world.

• Birthday Celebrations: It’s your day, so take it off! Celebrate your birthday the way you want, guilt-free.

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  Flexible Hours: We get it—life happens! We offer flexible working hours to help you balance your work and personal life seamlessly.

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  Wellbeing Matters: Your mental health is a top priority. Every Genie gets access to Headspace, the leading meditation app, to help you cultivate a happier, healthier, and more zen life.

We kindly ask that recruitment agencies refrain from reaching out regarding this vacancy. Thank you for your understanding.