Customer Experience Manager For Dtc Brands (Remote)

At digitsonly, we’re not your typical job or recruiting platform; we’re a portfolio company which does the hiring, team building and training for verified 7-8 figure companies in the ecommerce and agency industry.

The companies we’re working with are on the continuous lookout for A-Players, which in this case if you’re reading this, would be you. With us, you have the opportunity to get matched personally to multiple jobs & companies verified by us.

Due to our acceptance rate of only 2%, we keep a high demand, low competition, with rates way above the market and trainings literally on the market leader standard. 📈 More info on https://digitsonly.com/faq ℹ️

Note: The following job description is directly for the job the client is hiring for.

We are seeking a dynamic DTC Customer Success Manager with experience in ecommerce brands. This role requires excellent client communication skills, collaboration with freelancers, and the ability to manage client onboarding and job postings for our agencies and ecommerce brands. The position is available for 20 to 40 hours per week, requiring proficiency in English and familiarity with tools like Slack and Airtable. The role is retainer-based, with payment ranging from $1000 to $3000, and operates within the CET timezone. Candidates should be at a mid-level proficiency and have experience with Shopify. These are not the exact job specifics; the criteria can be negotiated upon directly with the client in the interview.

Responsibilities

• Communicate effectively with clients and manage their expectations.
• Collaborate with freelancers and coordinate their activities.
• Book freelancers and manage interview schedules.
• Onboard clients and candidates.
• Post DTC jobs for agencies and ecommerce brands.
• Utilize tools like Slack and Airtable for efficient workflow management.

Qualifications

Must Haves:

• Proven experience as a Customer Success Manager in ecommerce or DTC environments.
• Strong communication skills in English.
• Proficiency in using Slack, Airtable, and Shopify.
• Ability to work within the CET timezone.
• Experience in client onboarding and job posting.

Nice To Haves

• Previous experience working with ecommerce brands.
• Familiarity with other project management and communication tools.
• Ability to manage multiple projects and freelancers simultaneously.

Benefits

Working with digitsonly, you’ll receive the following incentives 📈

• Access to high paying & uncompeted jobs by verified hiring companies
• Possibility to take on multiple projects or offers (depending on availability*)
• Access to trainings & coachings (like adworld, foreplay.co, skillshare + inhouse trainings, etc.)
• Access to SOPs, best practices, checklists (clickminded, +inhouse trainings, etc)
• Private management by a dedicated customer support manager
• Community with like minded individuals & free consulting

Note: These benefits are just from digitsonly, the client will likely offer additional incentives and benefits.