Customer Experience Manager (Remote)

Our mission

At Corza Medical, our mission is to champion surgical providers with remarkable service and exceptional products that save time, money, and effort. We are a passionate team guided by our core belief that you should never have to choose between performance, value, and a quality customer experience. We are here to support you every step of the way.

Our brand promise
We deliver a collaborative experience by working directly with the surgical community to ensure you get the exact surgical tools you need at the right time and the right price.

• Remarkable service: A seamless, personal process designed around you and your needs.
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  Trusted performance: Our product family is the result of years of experience championing surgeons and listening to their expertise.
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  Outstanding value: No matter the surgical specialty, we deliver quality products for all markets.

Our people promise
Excellence is our Specialty and what makes us successful is our people. We are committed to fostering a positive, empowering and growth-oriented environment where all team members are encouraged to share their opinions and ideas. That means you will work alongside an accomplished and highly collaborative team that inspires commitment to our goal in attaining excellence in everything they do.

Job Purpose Summary

• As a Customer Experience Manager you will lead design and implementation of newly created Customer Experience structure and function which consists of a team responsible for providing internal support to the Wound Closure sales organization and proactive outreach to our customers. This role combines strategic oversight and hands-on support to enhance salesforce effectiveness through process ownership, data analytics, reporting, and cross-functional collaboration. You will leverage your proven experience creating structure and strong analytical abilities, excellent communication skills, and a proven track record of enabling sales teams to drive revenue objectives through operational efficiency.

What you will do

Key Responsibilities:

• Department Structure, Program Deployment & Operations Review

• Design and implement structure in support of enabling internal support deliverables to Wound Closure sales organization as well as prospect and current customers.
• Lead the implementation of sales support programs and conduct regular operational reviews to align resources with strategic goals.
• Collaborate with cross-functional partners, including the Wound Closure Customer Service, Sales Leadership and sales team, to address gaps, refine strategies, and drive improvements.
• Regularly present findings, insights to various internal stakeholders.

• Team Leadership & Development
  • Lead and manage a team of Customer Experience team members, providing daily direction, coaching and support to ensure individual and collective success.
  • Foster a high-performance culture by setting clear expectations, establishing accountability, and encouraging continuous development and growth within the team.
• Salesforce & CRM Management
  • Ensure that data entry, activity tracking, and reporting in Salesforce is completed on a real-time basis.
  • Collaborate with sales leadership & other key stakeholders to build, refine, and enhance Salesforce capabilities to support sales objectives, pipeline forecasting, and territory alignment.
  • Promote timely and accurate Salesforce usage to maintain data integrity and optimize resource allocation.
• Data Analysis & Reporting
  • Develop, maintain, and refine reporting to track team performance, sales metrics, and customer experience insights.
  • Utilize Power BI to create dashboards, visualizations, and ad hoc reports that drive strategic decisions and operational reviews.
  • Establish key metrics to measure and achieve sales support objectives, collaborating with sales leadership to support forecasting and territory management.

What you will need

• Bachelor’s degree is required.
• 3+ years of experience in a supervisory role, leading a team focused on sales support or customer experience.
• Project management or leadership operational Blackbelt or Kaizen initiatives highly desired.
• Proven track record in build-out of support function and execution of successful sales enablement process.
• Proficiency in SharePoint and Salesforce or other CRM platforms.
• Advanced Excel skills including data analysis and interpretation of data for diagnosis, trending, performance measurement and strategic planning purposes.
• Ability to leverage and outline development needs for analytics and dashboarding using solutions like Tableau or PowerBI.
• Strong proficiency in PowerPoint, with experience creating and modifying presentations for diverse audiences.
• Experience in pipeline forecasting, territory alignment, and sales operations.

What we value

• Customer First – We deliver extraordinary experiences.
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  Accountability – We do what we say.
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  Integrity – We do what is right.
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  Inspired – We love what we do.
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  One Global Team -We before me, always.

Join us today and Excel@Corza!

A reasonable estimate of the current pay range for this role is $110,000 – $150,000. Further, pay that is offered is based on geographic location, internal equity, market data, applicant’s job-related skills, commensurate experience, required licensures, certifications and certain degrees.

Corza Medical offers a competitive benefits package including medical, 401K, vacation and sick time, paternal leave and other benefits.

Corza Medical is an equal opportunity employer. Corza Medical evaluates qualified applicants without regard to race, color, marital status, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, veteran status or other protected characteristics.