Customer Experience Officer (Remote)

Customer Experience Officer | Kismet Healthcare | Australia

🖤 Join Kismet as a Customer Experience Officer! 🖤

We are committed to creating exceptional experiences that delight our customers and foster lasting relationships. Inspired by the principles of the book “Unreasonable Hospitality,” our Customer Experience Officer will play a pivotal role in shaping a world-class customer experience team. 

In this role, you will help establish our CX team for the first time. Your efforts will support our various businesses as they transition from a traditional customer service approach to a best in class, high-performing customer experience model.

If you are passionate about creating exceptional customer experiences and impacting the world of healthcare, join us at Kismet, one of Australia’s fastest-growing tech start-ups, as we build our Customer Experience team. 

Roles & Responsibilities 

• Exceptional Experience: Develop and implement strategies to enhance customer engagement and satisfaction, ensuring that our service consistently exceeds expectations. Create memorable touchpoints that celebrate our customers, including personalised messages and surprises on special occasions.
• Onboarding: Guide new customers through the onboarding process, ensuring they feel supported and knowledgeable about our services.
• Customer Feedback: Collect and analyse customer feedback to identify trends and areas for improvement.
• Problem Solving: Address and resolve customer issues and complaints in a timely and effective manner.
• Training & Support: Provide training and support to customers on how to use our products effectively.
• Product Improvements: Work closely with the product team to suggest improvements based on customer feedback and experiences.

We are looking for people who have:

• A can-do, awesome attitude: Individuals who approach challenges with positivity and enthusiasm, always eager to find solutions and bring their best selves to work.
• Exceptional Communication Skills: The ability to connect with customers genuinely, creating an atmosphere of warmth and trust in every interaction.
• Proven Experience in a Customer-Facing Role: A strong background in engaging with customers and demonstrating empathy.
• Independence and Attention to Detail: A proactive approach to problem-solving and a keen eye for detail, ensuring no opportunity to delight a customer is overlooked.
• Thriving in a Fast-Paced Environment: The capability to excel in dynamic settings, embracing challenges and seizing opportunities to enhance customer experiences.
• A Passion for Personalised Engagement: A commitment to going above and beyond, exemplified by initiatives like reaching out to customers on their birthdays, ensuring each interaction is memorable and meaningful.

About Kismet

• Our focus: Healthcare globally is suffering from surging living costs, a rapidly increasing ageing population and growing incidence of chronic diseases. Solving these challenges is what we believe in. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can care for each other better, in real time and without borders.
• Our solution: We connect the physical and digital worlds to help empower greater access to disability and healthcare services at the tap of a button. Healthcare’s fractured system complicates managing health plans and services, increasing costs and limiting access. Our solution creates a connected ecosystem, empowering users to focus on their health.

Our values

For us, these are more than just words on a page — these principles guide each decision we make, serving as the path we’ll follow to achieve our goals and mission. These values help us build trust with our users, carers, partners, and even amongst ourselves. Our values ensure that we are the same company that stands for the same things no matter our audience.

• Be Humble: we listen to others
• Embrace Change: we learn and adapt
• Be Better: we make each other better

What We Offer 

• Impactful Work: Contribute to a purpose-driven organisation dedicated to improving the accessibility of healthcare and making a meaningful difference in the lives of others within the disability and aged care sectors.
• Our Culture: We use our strong values and beliefs to guide us in our strategies as well as our everyday decisions. We seek out the best and brightest people and will treat you like the adults that you are. With a truly flexible and supportive work environment, we empower you to work in a way that best suits you.
• Dream Team: Join a vibrant group of bright, passionate individuals committed to our mission and our customers. Founded in 2022, with a small team of 30, you will have the opportunity to get in on the ‘ground floor’ of one of Australia’s fastest-growing technology start-ups, backed by local and international VCs. We aim to retain out flat structure and small team size, while continuing on our exponential growth journey.
• Personal Growth: We believe in redefining career progression by supporting our team members in achieving both their professional aspirations and personal dreams. We’re committed to empowering our people to thrive in both work and life, helping them reach their fullest potential.

Please only apply if you are truly passionate about creating exceptional, impactful experiences for customers and making a meaningful difference in their lives.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home